Server / Bartender - Carve

Naturally Pacific Resort • Campbell River, BC

2d • Onsite

About The Position

As a key member of our team the Server is responsible for delivering exceptional customer service to all guests. They will provide prompt and courteous service, accurate order-taking, and a comprehensive understanding of our menu offerings and daily specials. Always maintaining a friendly and professional demeanor, the Server ensures that every guest enjoys a luxurious and memorable dining experience.

Requirements

• 1 year experience working in a serving position.
• Experience providing excellent customer service in a fast-paced environment.
• Strong attention to detail and a commitment to maintaining high standards.
• Excellent customer service and communication skills.
• Excellent team player with positive interpersonal skills and professional personality.
• Flexible and adaptable, able to work well under pressure.
• Strong ability to establish and maintain effective working relationships with team members.
• Ability to handle money accurately and operate a point-of-sale system.
• Strong organizational skills with the ability to monitor the entire dining and bar areas.
• Availability to work mornings, evenings, weekends, and holidays.
• Physical ability to stand and walk for long periods.
• Serving It Right Certificate.

Responsibilities

• Engage with guests in a friendly manner, providing exceptional customer service.
• Take food and beverage orders, ensuring accuracy and timely delivery.
• Identify and communicate guests’ special dietary needs and requests.
• Maintain extensive knowledge of the menu, including bar items, and provide suggestions.
• Serve food and beverages professionally and courteously.
• Ensure guests are enjoying their meal and promptly address any issues.
• Take and process guest feedback constructively.
• Anticipate and respond to additional guest needs.
• Prepare accurate bills and collect payments efficiently.
• Set and clean tables according to standards, ensuring cleanliness and repair of all items used.
• Perform designated cleaning tasks, including opening and closing routines.
• Adhere to grooming and appearance standards consistently.
• Promptly address guest service issues and refer to management when necessary.
• Assist with special events as needed.
• Strive to work cohesively with all Food & Beverage team members.
• Follow OH&S standards and all resort policies and procedures to ensure a safe workspace.
• Additional tasks and duties as assigned.

Benefits

• Comprehensive employer paid health, vision, and dental coverage for you and your family.
• Access to ongoing training and development opportunities to support your career growth and advancement within the company.
• Employee and Family Assistance Program.
• Discounts on various resort amenities and services such as food, golf, retail, and spa.
• Support for your health and wellness goals.
• Registered Pension Plan (RPP) eligibility after 1 year.
• Accommodations available for qualifying candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed