Oxbow Server/Bartender

Mainsail Lodging & Development•Fort Myers, FL

About The Position

The Oxbow Bar & Grill Server/Bartender is responsible for providing exceptional guest service in accordance with Luminary Hotel & Co. and Mainsail Lodging & Development service standards. The role prepares alcoholic and non-alcoholic beverages according to recipes and serves high-quality food and drinks in a clean, friendly environment. It combines bartending with food service, including recommendations, meal and wine pairing, serving full-course or shared meals, processing payments, and maintaining the bar.

Requirements

High school diploma or higher.
Previous hospitality experience required.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to lift 20 pounds or more.
Ability to sit or stand for extended periods.
Corrected vision to normal range.
Ability to work long hours as needed.
Ability to make sound judgments quickly, manage multiple tasks, and make appropriate progress toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to work effectively in stressful, high-pressure situations and handle workplace challenges by anticipating, preventing, identifying, and solving problems.
Ability to maintain confidentiality and manage differing personalities within the office, hotel, and community.
Ability to work a schedule that may change with business demands; the hotel operates seven days a week, 24 hours a day.

Nice To Haves

At least two years of bartending experience in a high-volume bar or restaurant, preferably in Southwest Florida.

Responsibilities

Provide courteous, efficient service following the proper steps of service.
Craft cocktails and other beverages according to recipes and Oxbow Bar & Grill training.
Recommend beverages and curate guests’ bar experience.
Know the beverage and food menus, including preparation times, preparations, sauces, allergies, and accompaniments.
Pair wines with meals and serve full-course or shared meals from the bar.
Run food when needed and carry plates that may be warm or hot.
Collect and process payments for food and beverages.
Follow TIPS practices for safe and responsible alcohol service.
Stay aware of specials, soups, drinks, and items running low.
Manage the station and promptly inform a manager or supervisor of issues that could affect the guest experience.
Follow cash-handling procedures and explain shortages or overages.
Maintain a clean and orderly bar; clean glasses, utensils, coolers, and bar equipment.
Have the necessary tools to run the shift, such as a pen, corkscrew, and bar tools.
Perform other duties as requested by management to serve guests.