Lobby Lounge Server Assistant - The Langham, Pasadena
Langham Hotel
•Onsite
About The Position
The Server Assistant supports seamless Afternoon Tea service by ensuring tables are set, cleared, and prepared with precision and care. This role enhances the guest experience by delivering every tea tier with attention to detail, accurately accommodating dietary preferences, and supporting servers to maintain a smooth, luxurious flow of service.
Requirements
- Elevated, professional guest-facing communication
- Strong attention to detail and situational awareness
- Ability to multitask efficiently in a fast-paced environment
- Proactive mindset with problem-solving capabilities
- Excellent teamwork skills while able to work independently as needed
- Polished grooming and professional presence at all times
- Prior experience in luxury hotels, fine dining, or high-volume hospitality environments
- Experience in kitchen prep, plating, or food handling
- Strong knowledge of dietary restrictions and ability to accurately accommodate allergies
- Food Handlers Certificate
Nice To Haves
- Familiarity with Afternoon Tea or similar formal dining setups preferred
Responsibilities
- Clear and reset tables efficiently and quickly, maintaining a polished and organized service environment
- Plate and deliver food to guests with precision and attention to presentation, describing every item on the tier
- Prepare and stage table settings ahead of rush periods to ensure flawless presentation
- Upsell beverages, including water and champagne, when appropriate
- Memorize all menu items and their ingredients to accurately describe offerings and accommodate allergies
- Proactively anticipate server and guest needs, taking initiative to support smooth service
- Listen attentively to servers regarding guest preferences and provide responsive assistance
- Work independently when required, while seamlessly integrating with the service team
- Maintain cleanliness and organization of the service area throughout the shift
- Uphold grooming, posture, and professional presence in line with luxury hotel standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
