Server Assistant - The National
About The Position
The National, Autograph Collection is a luxury hotel in Oklahoma City, located in the historic First National Center. It features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall event space. The hotel prides itself on delivering refined hospitality in an impressive setting, blending history with modern elegance. The National is seeking a Server Assistant to join their team, emphasizing teamwork, attention to detail, and anticipating guest and Server needs. The role focuses on the behind-the-scenes details that contribute to an exceptional dining experience, ensuring a clean, organized, and well-stocked environment. The ideal candidate moves with urgency while maintaining a calm and polished presence, aiming to create "UNMATCHED MOMENTS" for every guest.
Requirements
- Previous restaurant serving and/or customer service experience preferred.
- Previous hotel or hospitality experience preferred.
- Basic knowledge of restaurant menus, ingredients, cooking techniques, and glassware preferred.
- Knowledge of basic sanitation and restaurant service standards.
- Familiarity with computer systems and ordering procedures preferred.
- Ability to quickly learn service procedures, menus, dining room layouts, and restaurant standards.
- Ability to communicate effectively with guests, coworkers, and supervisors.
- Ability to remain calm and communicate clearly in high-pressure situations.
- Ability to work as part of a team while also taking initiative to complete assigned tasks.
- Ability to maintain excellent attendance and punctuality.
- Ability to work flexible shifts, including evenings, weekends, and holidays, based on business needs.
- Must maintain a complete uniform and professional appearance for all scheduled shifts.
- Ability to stand and walk throughout an eight-hour shift.
- Ability to move quickly and gracefully throughout the dining room during service.
- Ability to lift, balance, and carry large dining room service trays.
- Ability to lift, push, pull, and move items weighing up to 40 pounds.
- Ability to frequently bend, reach, move tables and chairs, and perform cleaning and stocking tasks.
- Ability to work in a fast-paced restaurant environment with frequent guest interaction.
- Ability to maintain focus, professionalism, and attention to detail during busy meal periods.
- Must wear closed-toe, non-canvas, non-skid-soled shoes while working.
Nice To Haves
- Previous restaurant serving and/or customer service experience
- Previous hotel or hospitality experience
- Basic knowledge of restaurant menus, ingredients, cooking techniques, and glassware
- Familiarity with computer systems and ordering procedures
Responsibilities
- Support Servers and Hosts with food and beverage service throughout the meal.
- Stay in tune with the flow of service and understand where each table is in the dining experience.
- Provide attentive water service and maintain appropriate water levels throughout the meal.
- Clear, clean, and reset tables at the appropriate time according to company standards.
- Provide crumb service when directed by the Server.
- Transport dirty tableware from the dining room to the dish drop area and properly sort items.
- Keep service stations fully stocked with silverware, linens, glassware, condiments, and other necessary supplies.
- Fold napkins, polish silver, replenish condiments, and maintain an organized side stand throughout each shift.
- Wipe down booths and chairs, move tables and chairs as needed, and keep dining areas clean.
- Ensure the dining room, waiting areas, and service spaces remain clean, organized, stocked, and visually appealing.
- Respond to guest questions and service concerns promptly and graciously and communicate issues to the appropriate Server or Manager on Duty.
- Complete special cleaning projects such as dusting, polishing, scrubbing walls, and other tasks based on the needs of the restaurant.
- Maintain a polished and guest-ready appearance of your station and surrounding areas.
- Communicate consistently with Servers, Hosts, Managers, and fellow Curators to keep service running smoothly.
- Move quickly and gracefully throughout the dining room while remaining attentive to guests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
