Server Assistant / Barback

Choice Hotels International•Phoenix, AZ

1d•Onsite

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world, with more than 7,400 hotels and over 625,000 rooms in 45 countries and territories. They operate a diverse portfolio of 22 brands, including Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson, aiming to meet various traveler needs and drive value for franchise owners and shareholders. The company emphasizes its Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity, which are key to inspiring Loyalty, Growth, and the Hospitality Spirit. The role of the Busser/Attendant/Server Assistant is to ensure a clean dining area by efficiently bussing tables and providing courteous and accurate service. This position involves assisting the Bar/Lounge/Restaurant staff, responding to guest requests, and maintaining efficient seating and customer service, all while striving for 100% guest satisfaction through genuine hospitality and teamwork.

Requirements

Excellent attention to detail.
Must possess the ability to handle multiple tasks.
Excellent communication and interpersonal skills.
Must possess a team spirited attitude and a willingness to help.
Ability to effectively communicate with department managers, team members and guests.
Ability to retain and give general hotel information.
Must possess a strong team spirit.
Must work well in stressful, high pressure situations.
Abide by legal standards and TIPS alcohol training guidelines for alcohol service to guests.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
Presenting documents verifying identity and legal authorization to work in the United States.
Satisfactory completion of a background check.
Satisfactory completion of a pre-employment drug test.
E-Verify participation.

Nice To Haves

Experience in similar position within an upscale restaurant environment.

Responsibilities

Obtain service area assignment(s) at the beginning of each shift, which can include working in the bar/lounge, dining room, private party areas & beverage storage areas.
Promptly greet guests as they are seated and bring water to table.
Remove used tableware between courses and provide tableware for next course.
Clear tables after guests.
Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
Promptly clean table tops, chairs and booths between seating.
Check floor and clean as required.
Reset and arrange tabletop.
Respond appropriately to guest requests.
Communicate guest requests to server as needed.
Communicate with server and hostess to assure efficient seating, table utilization and customer service.
Assist server as needed with food delivery, especially with large parties and during peak periods.
Thank guests as they are leaving.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Washes dishes in the absence of the dishwasher and/or as directed by the servers and manager.
Abide by legal standards and TIPS alcohol training guidelines for alcohol service to guests.
Give personal attention, take personal responsibility and use teamwork when providing guest service.
Listen, apologize with empathy, find a solution and follow through when resolving guest problems.
Provide Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assume the responsibility to notice when the guest is not satisfied and use best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Perform other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.