Server Apprentice, In Room Dining - On Call

Fontainebleau Las Vegas • Las Vegas, NV

2d • Onsite

About The Position

The Server Apprentice provides timely, professional retrieval of dishes, tables, and trays remaining after In Room Dining (IRD) deliveries. The role also maintains the supplies and equipment needed to prepare guest food and beverage orders safely and efficiently. The Server Apprentice provides personalized guest service, supports order preparation and delivery, keeps guest hallways and elevator landings clean, and maintains accurate retrieval, inventory, and inspection records. Duties may be added or modified as necessary.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Extensive knowledge of the resort and hotel features and services, including outlets, operating hours, activities, and events available to guests.
• Able to stand for long periods, lift and carry heavy trays or bus tubs, and move quickly to serve guest needs.
• Able to collaborate with servers, kitchen staff, and other Members.
• Fluent, professional English communication; able to read and interpret English safety rules, operating and maintenance instructions, and procedure manuals.
• Able to work efficiently during busy periods while maintaining a high level of service and handle high-pressure situations.
• Excellent communication and customer service skills; able to work efficiently in a team.
• Highly organized and able to set and clear tables efficiently.
• Able to provide positive, personalized service in every guest interaction and demonstrate passion for guest service and hospitality.
• Willing and able to work a flexible schedule that includes holidays, nights, and weekends.
• Able to apply commonsense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
• Able to meet the physical demands of the role, including standing, handling objects and controls, reaching, talking, hearing, and the specified lifting and movement requirements.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.

Responsibilities

• Provide an excellent IRD experience and personalized service to every guest, including addressing guests by name and showing sincere interest in their well-being.
• Retrieve soiled IRD dishes, tables, and trays promptly from guest rooms and suites throughout the property, and leave rooms respectfully.
• Keep guest hallways and elevator landings clean.
• Pre-set tables and trays accurately for anticipated volume.
• Assist with assembling and preparing orders before delivery and support Food Servers with deliveries as requested.
• Maintain accurate pick-up matrices and HotSOS documentation for every retrieval and assignment.
• Complete side work assigned by management and maintain a healthy, safe working environment.
• Stock and maintain setup lines with China, glassware, flatware, linens, condiments, and dressings.
• Rotate supplies properly and label perishable products in compliance with the Nevada State Health Code.
• Document front-of-house food and beverage products on daily inventory sheets and complete daily inventory and inspection checklists, including health and safety standards.
• Retrieve goods and supplies from support areas, including the warehouse, bakery, pastry, cake room, and other support kitchens.
• Embrace Fontainebleau Culture Values and the Fontainebleau promise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED