Server 2

ClubCorp • San Diego, CA

5d

About The Position

Server 2 leads the delivery of exceptional food and beverage service to members and guests, upholding Invited’s service standards and the three steps of service: warm welcomes, magic moments, and fond farewells. The role coordinates service operations, supports and guides Server 1 team members, and contributes to member satisfaction, retention, and service excellence throughout the dining area.

The position reports to the F&B Director, Banquet Manager, or Restaurant Manager. It requires maintaining service standards, managing complex service needs, knowing the menu and daily specials, coordinating with management and coworkers, maintaining workstations, assisting with service recovery, and carrying out additional duties as assigned. Employees are expected to follow company and safety policies, participate in briefings, maintain professionalism, and wear a clean uniform that meets club standards.

Requirements

• Excellent communication skills, including the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.
• Ability to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with possible exposure to dust, fumes, or gases.
• Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
• Ability to lift, carry, push, and pull up to 100 pounds occasionally.
• Ability to talk and hear effectively, with sufficient visual acuity.

Nice To Haves

• High school diploma or equivalent.
• Previous experience in food and beverage service.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Completion of Invited’s F&B Service Training program.

Responsibilities

• Maintain food and beverage service standards as outlined in Invited training programs.
• Oversee food and beverage service and ensure members and guests are served promptly and attentively.
• Manage complex service issues and last-minute changes.
• Maintain comprehensive knowledge of the à la carte menu and daily specials, and guide Server 1 team members in delivering service.
• Serve as the primary point of contact for Server 1 staff, providing guidance and support.
• Collaborate with management to assign duties and ensure tasks are completed efficiently and on time.
• Assist fellow employees, lead by example, and support clear communication and seamless service.
• Organize and maintain clean, well-stocked workstations, and ensure side work meets club standards.
• Support management in handling member and guest complaints, provide service recovery, and resolve issues promptly.
• Perform additional duties as assigned by leadership or management.
• Follow company, club, and department policies, procedures, instructions, and safe working practices.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Take initiative in personal and professional growth and maintain required certifications.
• Address challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.
• Wear a clean, neat uniform that meets club standards.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• 401(k) retirement savings plan for eligible full-time team members.
• Paid time off and leave programs; time off as required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed