Senior Workplace Platforms Engineer

STACK Infrastructure•Plano, TX

10d•$132,000 - $147,000•Hybrid

About The Position

STACK Infrastructure is seeking a Senior Workplace Platforms Engineer for its Digital Workplace & Service Delivery organization within Global IT. This senior individual contributor will design, engineer, and continuously improve platforms, integrations, and operational processes for STACK’s corporate workforce, focusing on IT service management, identity and access management, automation, employee lifecycle, Agile enablement, and service delivery. The role spans engineering and governing Freshworks and Atlassian platforms; improving ITIL-aligned service processes; developing identity lifecycle services and access controls; and creating integrations and automation. The engineer will also improve operational handoffs and support readiness, contribute to Microsoft 365 capabilities, plan platform transitions, use service metrics to guide improvements, and coordinate with technology teams, business stakeholders, MSPs, vendors, Security, Compliance, and strategic partners. The position is based in Dallas, Texas, with a hybrid work arrangement. Compensation is $132,000–$147,000. Candidates must be eligible to work in the United States and pass comprehensive background and drug screening.

Requirements

6+ years of progressive experience in enterprise IT, workplace technology, IT service management, enterprise systems, or platform engineering.
Strong hands-on experience with Atlassian Jira and Jira Service Management, including workflows, boards, automation, dashboards, and platform configuration.
Strong knowledge of ITIL practices and experience designing scalable service-management processes and workflows.
Meaningful experience with Microsoft Entra ID and IAM, including identity lifecycle, authentication, authorization, access controls, and Conditional Access.
Hands-on experience developing integrations or automation using technologies such as PowerShell, Microsoft Graph, APIs, Python, Power Platform, or comparable tools.
Experience conducting technical discovery, gathering requirements, mapping processes, and translating business needs into implementable solutions.
Working knowledge of Agile delivery practices, including Scrum, Kanban, sprint-based delivery, backlog management, and prioritization.
Strong analytical, communication, and collaboration skills, with the ability to use operational data, influence decisions, and work effectively across technical teams and senior stakeholders.
Must be eligible to work in the United States.
Must pass comprehensive background and drug screening.

Responsibilities

Drive configuration, governance, integration, and improvement of Freshworks and Atlassian platforms, including Jira, Jira Service Management, and Confluence.
Translate business and technical requirements into scalable workflows, service experiences, automation, integrations, dashboards, and platform standards.
Mature ITIL-aligned incident, request, change request, problem, knowledge, asset, and configuration management, including workflow design, approvals, and controls.
Establish scalable taxonomy, data structures, and reporting standards to improve triage, analytics, and maintainability.
Enable Agile delivery through Jira boards, sprint workflows, dashboards, automation, and reporting.
Engineer Microsoft Entra ID and related identity services across identity lifecycle, authentication, authorization, Conditional Access, groups, roles, and access controls.
Partner with Cyber Security to implement approved identity policies, architecture, and control requirements.
Design and refine Joiner, Mover, and Leaver processes, including onboarding, transfers, immediate terminations, access revocation, and legal holds.
Standardize SaaS requests, approvals, provisioning, and deprovisioning to strengthen access governance and operational scale.
Design and implement integrations and automation using PowerShell, Microsoft Graph, APIs, Python, Power Platform, AI-enabled capabilities, or comparable technologies.
Improve service boundaries, escalation models, operational handoffs, support readiness, and runbooks.
Use service trends and recurring issues to drive lasting engineering improvements, monitoring, and documentation.
Partner with workplace, endpoint, and service providers on employee lifecycle, device fulfillment, inventory visibility, and automation.
Support Microsoft 365 capabilities where they intersect with identity, automation, compliance, collaboration, and service delivery.
Partner with leadership and the PMO on roadmap priorities, technical discovery, requirements, dependencies, and implementation planning.
Plan and execute platform migrations, tool carve-outs, and integration transitions while protecting business continuity and operational readiness.
Use platform and service metrics to identify trends, prioritize improvements, and demonstrate measurable outcomes.
Coordinate with Security, Compliance, MSPs, vendors, and stakeholders on risks, controls, and production readiness.