Senior Workplace Experience Manager

impact.com • New York, NY

12d • $100,000 - $120,000 • Onsite

About The Position

impact.com is seeking an experienced, proactive Senior Workplace Experience Manager to own the day-to-day operations and programming of its approximately 200-person New York City office, which serves as a cultural hub for the company. The role combines hands-on workplace operations with strategic planning, hospitality, employee experience, and event execution. The manager will set standards for office operations, create a welcoming environment for employees and visitors, and help shape the workplace as the company grows. This is an in-office role Monday through Friday, with after-hours availability for emergencies and events. There is a path to build a team as the office grows.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5 years of experience managing an office, workplace operations, facilities, hospitality, or employee experience.
• A proactive, hands-on approach and comfort balancing operational work with strategic planning.
• Demonstrated experience managing multiple six-figure-or-higher budgets, including vendor negotiations, forecasting, and financial reporting.
• Strong project management skills, including the ability to manage competing priorities, complex logistics, and cross-functional stakeholders.
• Knowledge of office and facilities operations, including health and safety compliance, space planning, and vendor management.
• Excellent relationship-building and communication skills, with the ability to influence across organizational levels.
• A strategic mindset that connects day-to-day execution to long-term workplace goals.
• Proficiency with office and productivity tools such as Google Workspace or Microsoft Office, project management platforms, and ticketing systems.
• Availability to respond after hours for emergencies and to support evening and weekend events as needed.

Nice To Haves

• Experience in a fast-paced, high-growth environment with 100 or more employees.

Responsibilities

• Own the day-to-day operations of the NYC office, maintaining a seamless, well-maintained, and welcoming environment for approximately 200 employees and visitors.
• Oversee mail and package services, office supply inventory, equipment maintenance, and conference room logistics.
• Manage daily lunch delivery and catering partners.
• Manage relationships with building management, landlords, and external vendors, including contract negotiation and performance oversight.
• Coordinate IT infrastructure projects with the technology team, including AV systems, conference room setups, and workspace technology.
• Establish and maintain standard operating procedures for workplace functions and continuously improve service quality and efficiency.
• Lead hospitality programs for employees and guests, including reception, visitor check-in, meeting-room readiness, and welcoming office touchpoints.
• Plan and manage visiting-team programming for out-of-town colleagues and guests.
• Develop food and beverage programs that accommodate diverse dietary needs and foster community.
• Serve as the primary point of contact for workplace inquiries and escalations, and advise leaders on workplace needs.
• Partner with People/HR, IT, Finance, and executive leadership to align workplace strategy with business objectives.
• Lead workplace planning and change management, including space planning, workplace enhancements, and organizational changes.
• Define and track workplace success measures, including employee satisfaction, service levels, and cost per head.
• Own and manage budgets for facilities operations, office supplies, food and beverage, events, and capital improvement projects.
• Track monthly budget actuals, prepare quarterly reports and forecasts for senior leadership, and identify cost optimization opportunities.
• Lead vendor procurement, negotiate contracts, and ensure cost-effective sourcing.
• Design and deliver a workplace experience strategy that reinforces company culture and employee connection.
• Plan and execute office events, including all-hands meetings, team celebrations, holiday gatherings, volunteer activities, and visiting-team programming.
• Partner with People/HR on onboarding experiences for new hires.
• Champion wellness, sustainability, and DEI initiatives in the workplace.
• Partner with Inclusion Networks and business stakeholders to deliver programs that support employee and business outcomes.
• Respond after hours to emergencies and support evening and weekend events as needed.

Benefits

• Medical, dental, and vision insurance.
• Catered office lunch three times a week, a healthy snack bar, and coffee.
• Flexible spending accounts and 401(k).
• Responsible PTO policy and flexible working environment.
• Up to 12 fully covered therapy or coaching sessions per year, with additional dependent coverage.
• Monthly gym reimbursement.
• Restricted Stock Units (RSUs), subject to Board approval, with a three-year vesting schedule.
• Free Coursera subscription and PXA courses.
• Paid parental leave: 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.
• Technology stipend for home-office setup and a monthly internet allowance.
• 5% annual bonus contingent on Company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior