Senior Workfront System Administrator – Marketing Operations
About The Position
The Marketing Operations team supports the successful execution of marketing programs across KeyBank’s lines of business and client segments. The Senior Workfront System Administrator is an individual-contributor role responsible for administering, maintaining, and optimizing the Adobe Workfront platform, with an expanded focus on workflow automation to improve efficiency, reduce manual effort, and enhance the speed and quality of marketing operations delivery. The role administers Workfront at the system level, trains and supports users, and designs and maintains request queues, routing rules, approval processes, automated workflows, Fusion scenarios, reports, and dashboards. It works with project coordination team members and internal and external partners to support timely project delivery, identify workflow bottlenecks, and implement continuous improvements. The position also communicates technical automation and AI concepts clearly to non-technical stakeholders. The position is based at 4910 Tiedeman Road, Brooklyn, Ohio. Key prioritizes in-office presence while providing flexible options when work can be performed effectively in a mobile environment.
Requirements
- 3–5 years of professional experience in an advertising agency, marketing project management, or a related field.
- Experience with traditional and digital creative development processes, ensuring content aligns with business objectives and brand and compliance standards.
- Relationship-building skills with internal team members, external agencies, and cross-functional teams.
- Strong written and oral communication skills and demonstrated presentation skills.
- Organizational and project management skills.
- Strong client focus, efficiency, and timely delivery.
- Problem-solving ability, including escalating issues as necessary.
Nice To Haves
- Bachelor’s degree.
- Adobe Workfront Core Developer certification.
Responsibilities
- Administer Workfront at the system level, including user and group management, access levels, layout templates, and custom forms.
- Train users as Workfront access is provisioned, develop training resources such as user guides and guided walkthroughs, and troubleshoot platform issues.
- Design, build, and maintain request queues, routing rules, approval processes, and automated workflows to streamline intake, improve routing efficiency, reduce manual handoffs, and accelerate time-to-market.
- Design and maintain Workfront Fusion scenarios to support automation and API integrations.
- Create, maintain, and enhance Workfront reports and dashboards.
- Partner with project coordination team members to help ensure work is completed on time and within expectations, using automation to surface at-risk timelines and bottlenecks.
- Identify manual, repetitive processes that can be automated and lead or contribute to implementing improvements.
- Deliver measurable efficiency gains through automation and continuous process improvement.
- Collaborate with internal and external partners using shared platforms and workflow tools to keep stakeholders informed and aligned.
- Communicate clearly with stakeholders and translate technical automation and AI concepts into accessible language for non-technical audiences.
Benefits
- Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
- Flexible options for working in a mobile environment when the role can be performed effectively that way.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
