Senior Workers' Compensation Coordinator

Maryland Department of Transportation•Baltimore City, MD

About The Position

The Maryland Transit Administration (MTA) is seeking a Senior Workers' Compensation Claims Coordinator in the Safety & Risk Management Department. This role is critical in supporting MDOT MTA’s safety, risk management, and claim coordination/administration functions. The position ensures accurate claim handling, regulatory compliance, and effective coordination with the Third-Party Administrator (TPA). The Senior Workers' Compensation Claims Coordinator independently manages a complex caseload, conducts thorough investigations, analyzes claim data, prepares case materials, and provides sworn testimony. This role requires a comprehensive understanding of Maryland Workers’ Compensation Law, employment and labor regulations, collective bargaining agreements, industry practices, analytical review of contract and insurance language, and applicable internal agency policies.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Five years of experience in administrative staff or professional work.
Progressively responsible experience handling or adjudicating Maryland Workers’ Compensation claims.
Demonstrated expertise in Maryland Workers’ Compensation law, regulations, and relevant tort principles.

Nice To Haves

Experience interpreting and applying complex policies, regulatory requirements, insurance language, and collective bargaining agreements (CBAs).
Experience reviewing, assessing, and analyzing video, physical evidence, or technical documentation related to claims.
Experience preparing case materials and providing sworn testimony in administrative or legal proceedings.
Demonstrated ability to assess stakeholder needs, resolve issues effectively, and deliver high-quality customer service.
Proficiency with claims management systems, databases, and related software platforms.
Experience developing and delivering training programs, guidance documents, or educational materials.

Responsibilities

Independently manage a full caseload of workers’ compensation claims—including assignments involving heightened complexity—from initial report through final resolution, ensuring full compliance with agency standards, departmental protocols, and applicable regulatory requirements.
Conduct comprehensive forensic review of incident video, documentation, and physical evidence.
Investigate claim details, gather facts, validate mechanisms of injury, and identify inconsistencies or potential red flags.
Provide guidance to supervisors and employees on attendance directives, leave management, and safe, timely return-to-work expectations.
Document claim files with required investigative notes, reports, and supporting data in accordance with Maryland Workers’ Compensation Law and agency standards.
Advise supervisor on complex, high-risk, or sensitive claims requiring elevated attention.
Prepare case files and materials for internal and external legal proceedings, coordinating with TPA partners on strategy and defense recommendations.
Review and analyze claim data to identify trends, discrepancies, emerging risks, and opportunities for process improvement.
Collaborate with the TPA, internal stakeholders, and external partners to ensure timely and accurate information exchange.
Provide sworn testimony at hearings, depositions, and other legal or administrative proceedings.
Interpret and apply collective bargaining agreements (CBAs), policies, procedures, directives, and memoranda of understanding (MOUs) related to labor, employment, and workers’ compensation.
Maintain accurate, compliant records in accordance with applicable laws, regulations, directives, and agency procedures.
Deliver timely, professional customer service and clear communication to employees, supervisors, and stakeholders.
Develop, update, and present training materials, guidance documents, and educational content.
Deliver training sessions on workers’ compensation processes, documentation expectations, compliance obligations, and workplace responsibilities.
Maintain the highest level of confidentiality, security, and ethical standards in handling claims, medical information, and employment records.
Perform other duties as assigned.