Senior Workers’ Compensation Claims Specialist - AZ, On Site

Vensure Employer Solutions•Chandler, AZ

7d•Onsite

About The Position

Vensure Employer Solutions is a leading organization in the HR technology and service sector, offering a comprehensive suite of solutions. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure assists numerous businesses in streamlining and expanding their operations. The Senior Workers’ Compensation Claims Specialist will manage multi-state clients' workers’ compensation claims with minimal supervision, overseeing claims from inception to closure to ensure efficient adjudication. This role also involves educating clients on general workers' compensation matters and serving as a primary point of contact.

Requirements

In-depth knowledge of workers’ compensation laws, statutes, and regulations across multiple jurisdictions, with the ability to interpret complex legal and medical documentation.
Expert understanding of claims investigation techniques, compensability analysis, coverage verification, and advanced risk assessment.
Extensive knowledge of medical terminology, treatment guidelines, return-to-work principles, and rehabilitation processes to evaluate claim progression and exposure.
Strong understanding of litigation processes, including legal strategy, attorney management, settlement negotiation, legal bill review, and mediation practices.
Advanced knowledge of reserve setting and financial exposure analysis, including actuarial impacts, trend evaluation, and loss forecasting.
Exceptional analytical and critical-thinking skills, capable of interpreting complex claim data, identifying red flags, and developing sophisticated mitigation strategies.
High-level communication and interpersonal skills, including the ability to explain complex workers’ compensation concepts clearly to clients, executives, and injured employees.
Strong negotiation skills, including settlement evaluation, dispute resolution, and strategic communication with attorneys and adjusters.
Advanced case-management and organizational skills, with the ability to manage a high-volume or high-complexity caseload while ensuring accuracy, compliance, and timely action.
Proficiency in claims software, medical management systems, and data tools, including advanced Excel skills for reporting, trend analysis, and reserve reviews.
Expert documentation and reporting skills, including the ability to prepare high-quality claim summaries, risk analyses, and client advisories.
Strong client-relationship and consultative skills, supporting program development, training, and strategic risk reduction.
Capable of working effectively under supervision while also demonstrating initiative and accountability in completing tasks independently.
Maintains a strong work ethic, reliability, and commitment to excellence in all responsibilities, with a focus on integrity, confidentiality, and continuous improvement.
Ability to build strong partnerships with clients, TPAs, medical providers, outside counsel, and internal teams to ensure coordinated and effective claims handling.
Ability to provide compassionate, expert-level guidance to injured workers, balancing advocacy with employer interests and legal compliance.
Ability to maintain strict confidentiality and comply with HIPAA, legal requirements, and organizational policies at all times.
Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
Bachelor’s degree preferred in Risk Management, Business Administration, Human Resources or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
4-5 years of progressively responsible multi-state workers’ compensation claims experience, ideally in a third-party administrator (TPA), insurance carrier, or employer-based risk management environment.
Demonstrated expertise managing complex, high-exposure, and litigated claims, including catastrophic injuries, long-term medical management, and settlement negotiations.
Proven experience conducting in-depth investigations, evaluating compensability, analyzing medical documentation, and determining financial exposure.
Experience collaborating with TPA adjusters, defense attorneys, medical providers, vocational professionals, and employer leadership.
Strong background in return-to-work coordination, including developing light-duty programs and advising clients on transitional work strategies.
Experience providing client consultation, program improvement recommendations, and training on workers’ compensation practices and regulatory compliance.

Nice To Haves

Advanced professional designations such as Workers’ Compensation Claims Associate/Professional (WCCA / WCCP), Associate in Claims (AIC), Associate in Risk Management (ARM), Certified Workers’ Compensation Professional (CWCP) or Chartered Property & Casualty Underwriter (CPCU) are desired.

Responsibilities

Lead comprehensive investigations of complex workers’ compensation claims, including coverage analysis, compensability determinations, medical review, witness statements, and employer documentation, providing findings and recommendations to the TPA adjuster.
Evaluate and respond to TPA requests for reserve and settlement authority, conducting advanced exposure assessments based on medical prognosis, statutory benefits, vocational factors, litigation risk, and historical claim patterns.
Perform sophisticated claim evaluations to determine potential financial and operational exposure, identifying high-risk factors, potential red flags, subrogation opportunities, and long-term cost drivers, and advising clients on proactive mitigation strategies.
Serve as a high-level consultant to clients on risk mitigation, analyzing claim trends, identifying systemic issues, recommending safety improvements, and developing strategies to reduce workplace injuries and claim frequency.
Provide empathetic and expert-level communication to injured workers, offering clear guidance, answering complex questions, supporting their understanding of the claims process, and acting as a knowledgeable, compassionate advocate.
Support clients in developing and optimizing return-to-work (RTW) programs, including identifying alternative/light-duty assignments, evaluating functional capacity, and advising on transitional work opportunities.
Act as a strategic liaison between clients, TPA adjusters, defense counsel, medical providers, and injured employees, ensuring coordinated case management and clear communication pathways.
Continuously monitor claim progression, ensuring timely action on medical updates, legal developments, benefit delivery, adjuster activity, and compliance with jurisdictional requirements.
Manage a portfolio of complex workers’ compensation claims from initial filing through closure, directing claim strategies, driving timely resolution, ensuring accurate documentation, and influencing case outcomes.
Identify process improvements, leveraging data, claim trends, and client feedback to enhance the effectiveness of the workers’ compensation program.
Mentor and support junior claims staff, sharing expertise, offering case guidance, and contributing to the development of best-practice procedures.
Regular attendance at the assigned work location for corporate office locations is an essential job function.
Occasional domestic travel will be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions.
Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Attend webinars and training to stay up to date on best practices related to the company and department.
Complete projects and other duties as assigned by supervisor.

Benefits

Health Insurance : Medical, dental, and vision coverage
Retirement Plan : 401(k) with company match
Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Life insurance
Short term disability
Long term disability
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Identity theft protection
Critical illness
Accident
Cancer
Hospital protection
Legal insurance
Pet insurance