Senior Workers Comp Claims Advocate

Hub International Insurance • Tampa, FL

3d

About The Position

HUB International is seeking an experienced Workers' Compensation Claims Advocate to support a top producer and a diverse client portfolio. Restaurant clients—from white-glove establishments to fast-food operations—are the primary focus, alongside clients in other industries. The role combines hands-on claims advocacy with advisory work to help clients build and refine workers' compensation programs.

The successful candidate will manage claims at various stages, follow selected claims from inception through closure, and act as the primary escalation point for carrier and third-party administrator (TPA) concerns. The role also includes analyzing claims and loss patterns, developing customized risk-management strategies, advising on return-to-work programs, and presenting claim-review findings. The advocate will build client relationships and work with the claims director and account service teams to deliver client service, participate in meetings and renewal presentations, and serve as a subject matter expert on industry workers' compensation exposures.

Requirements

• Bachelor's degree from an accredited four-year institution.
• Minimum 7–10 years of experience in workers' compensation claims, risk management, or related fields.
• Deep understanding of California workers' compensation laws, regulations, and procedures.
• Experience working with insurance carriers and third-party administrators.
• Strong analytical skills and ability to interpret claim data and identify trends.
• Proficiency in claims management systems and Microsoft Office Suite.
• Exceptional communication and negotiation skills.
• Strong client-service orientation and a consultative approach.
• Ability to manage multiple complex claims simultaneously.
• Problem-solving mindset and attention to detail.
• Proven ability to interact effectively with all organizational levels, including executives.

Nice To Haves

• Experience working with restaurant, hospitality, or other service-industry clients.

Responsibilities

• Manage workers' compensation claims for clients at various stages of the claim lifecycle.
• Follow selected claims from inception through closure to pursue optimal client outcomes.
• Act as the primary escalation point for carrier and TPA concerns, advocating for client interests.
• Monitor claim reserves, settlement negotiations, and medical management decisions.
• Coordinate with insurance carriers, TPAs, medical providers, and legal counsel as needed.
• Partner with clients across industries to build and refine workers' compensation programs.
• Analyze claim trends and loss patterns to identify industry-specific and client-specific risk factors.
• Develop customized risk-management strategies addressing exposures across different business operations.
• Guide clients on return-to-work programs tailored to their operations and workforce needs.
• Conduct comprehensive claim reviews and present actionable findings to clients.
• Build and maintain relationships with client contacts, including HR managers and corporate risk managers.
• Collaborate with the dedicated claims director and account service teams to ensure seamless client service delivery.
• Participate in client meetings, renewal presentations, and strategic planning sessions.
• Serve as a subject matter expert on industry workers' compensation exposures.

Benefits

• Structured training, licensing support, and ongoing development opportunities.
• Competitive pay.
• Comprehensive health benefits.
• Retirement savings matching.
• Company-paid life and disability plans.
• Generous paid time off.
• Paid parental leave.
• Wellbeing program designed to support work/life balance.
• Collaborative, high-performing culture with community impact through HUB Gives and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior