Senior Wireless Network Engineer

Mass General Brigham•Somerville, MA

1d•$93,954 - $136,739•Hybrid

About The Position

Mass General Brigham Digital is hiring a Senior Wireless Network Engineer to support reliable, secure voice, wireless, and data communications across a large, mission-critical health care system. The engineer supports care teams, researchers, employees, and patients by maintaining and modernizing network and telecommunications infrastructure. The role monitors and takes ownership of incoming work requests, provisioning queues, and incidents using a computerized tracking system, and collaborates with colleagues and stakeholders to keep services available, secure, and aligned with organizational needs. The position supports and automates highly available LAN and WAN infrastructure, applying scripting, infrastructure-as-code, and CI/CD practices to make network deployment and management standardized and repeatable. It also provides technical support and troubleshooting for wireless, telecommunications, and network systems; contributes to security and quality improvement; and documents work in incident logs and status updates. The engineer reports to the Manager of Network Engineering. This is a hybrid position based at Assembly Row in Somerville, Massachusetts, with at least three to four onsite days per week and remote workdays requiring a quiet, private, secure, HIPAA-compliant workspace. The schedule is Monday through Friday, 9:00 a.m.–5:30 p.m. Eastern, with occasional after-hours or weekend work and participation in a 24x7 on-call rotation during assigned periods. Scheduled hours are 40 per week.

Requirements

Bachelor’s degree in Computer Science, a related technical field, or equivalent experience.
5–7 years of experience in a telecommunications analyst, network engineering, or related role.
5+ years of experience with networking and internetworking devices and software, including support for large, mission-critical internetworks.
Valid wireless certification such as CCNA Wireless, CWNA, or ECSE.
Strong knowledge of Cisco wireless controllers and wireless access points.
Strong wireless design and survey experience using Ekahau or similar software.
Strong 802.11 and RF knowledge, wireless troubleshooting skills, and experience with tools such as AirCheck or Sidekick.
Strong experience with Cisco DNAC/CATC and fabric-based wireless technology.
Strong knowledge of VoIP and wired/wireless QoS.
Experience managing wireless environments at a campus scale or larger.
Experience with Cisco Spaces, CMX, MSE, and RTLS.
Experience supporting and troubleshooting client endpoints in MDM and/or BYOD environments.
Knowledge of the 802.1X protocol and integration with ISE or other AAA solutions.
Strong customer service mindset and collaborative approach to problem solving.
Excellent written and verbal communication skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Strong analytical, troubleshooting, and problem-solving skills.
Self-directed work style, ability to learn new technologies, and follow-through on commitments.
Dependability in providing regular status updates and maintaining detailed incident documentation.
Comfort working with stakeholders across departments to understand needs and support effective solutions.
Ability to work Monday through Friday, 9:00 a.m.–5:30 p.m. Eastern, with at least three to four days per week onsite at Assembly Row, Somerville.
Ability to work occasional after-hours or weekends and participate in an on-call rotation.

Nice To Haves

Health care experience is preferred.
Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification is desirable.
Experience with Cisco 9800 series controllers and Wi-Fi 6 generation access points is desirable.
Packet analysis experience is desirable.
Knowledge of wireless APIs and programmable interfaces, such as Python and NETCONF/YANG, is desirable.

Responsibilities

Monitor and manage incoming network engineering work, provisioning workflows, and incident requests.
Support and automate highly available network infrastructure across LAN and WAN environments.
Use scripting, automation, and infrastructure-as-code practices to standardize and simplify network hardware and software deployment, configuration, and management.
Apply continuous integration and continuous delivery/deployment practices to support reliable, repeatable delivery of network and data solutions.
Provide technical support and troubleshoot telecommunications, wireless, and network-related issues.
Help ensure the security, integrity, and availability of telecommunications systems and data.
Coordinate with departments, stakeholders, vendors, and technical teams to support effective integration of telecommunications and network systems.
Participate in quality improvement and patient safety initiatives.
Follow Network Engineering services, policies, and procedures, and accurately document work in incident logs and status updates.
Complete other related support tasks and responsibilities as assigned.
Participate in the Network Engineering on-call rotation and carry a pager and/or cell phone for 24x7 coverage during assigned periods.