Senior Wireless Network Engineer

Mass General Brigham • Somerville, MA

1d • Hybrid

About The Position

Mass General Brigham Digital is seeking a Senior Wireless Network Engineer to support reliable, secure voice, wireless, and data communication systems across its healthcare system. The role supports care teams, researchers, employees, and patients, and contributes to network reliability, security, and infrastructure modernization in a large, mission-critical environment.

Reporting to the Manager of Network Engineering, the engineer monitors work requests, provisioning queues, and incident queues through a computerized tracking system. The role takes ownership of incoming requests and collaborates with teammates and stakeholders to keep network and telecommunications services available, secure, and aligned with organizational needs. The engineer supports and automates LAN and WAN infrastructure and applies scripting, automation, infrastructure-as-code, and CI/CD practices to make network deployments and management more standardized and reliable.

This is a hybrid position based at Assembly Row in Somerville, with at least three to four onsite days per week and Eastern business hours of 9:00 a.m. to 5:30 p.m., Monday through Friday. Remote work requires a quiet, secure, HIPAA-compliant private workspace, which will be confirmed by video on the first day. The role may require occasional after-hours or weekend work and participation in a 24x7 Network Engineering on-call rotation, carrying a pager and/or cell phone during assigned periods. Scheduled weekly hours are 40. The listed annual pay range is $93,953.60–$136,739.20.

Requirements

• Bachelor’s degree in Computer Science, a related technical field, or equivalent experience.
• 5–7 years of experience in a telecommunications analyst, network engineering, or related role.
• At least 5 years of experience with networking and internetworking devices and software, including support for large, mission-critical internetworks.
• Valid wireless certification such as CCNA Wireless, CWNA, or ECSE.
• Strong knowledge of Cisco wireless controllers and wireless access points.
• Strong wireless design and survey experience using Ekahau or similar software.
• Strong 802.11 and RF knowledge, wireless troubleshooting skills, and experience with tools such as AirCheck or Sidekick.
• Experience with Cisco DNAC/CATC and fabric-based wireless technology.
• Knowledge of VoIP and wired/wireless QoS.
• Experience managing wireless environments at campus scale or larger.
• Experience with Cisco Spaces, CMX, MSE, and RTLS.
• Experience supporting and troubleshooting client endpoints in MDM and/or BYOD environments.
• Knowledge of the 802.1X protocol and integration with ISE or other AAA solutions.
• Strong customer service mindset and collaborative approach to problem solving.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Self-directed work style, ability to learn new technologies, and follow-through on commitments.
• Dependability in providing regular status updates and maintaining detailed incident documentation.
• Comfort working with stakeholders across departments to understand needs and support effective solutions.
• Ability to work Eastern business hours, Monday through Friday, 9:00 a.m. to 5:30 p.m., and onsite at least three to four days per week.
• Ability to meet remote-work requirements for a quiet, secure, HIPAA-compliant private workspace.
• Willingness to participate in an on-call rotation and occasional after-hours or weekend work.

Nice To Haves

• Health care experience is preferred.
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification.
• Experience with Cisco 9800 series controllers and Wi-Fi 6 generation access points.
• Packet analysis experience.
• Knowledge of wireless APIs and programmable interfaces, such as Python and NETCONF/YANG.

Responsibilities

• Monitor and manage incoming network engineering work, provisioning workflows, and incident requests.
• Support and automate highly available network infrastructure across LAN and WAN environments.
• Use scripting, automation, and infrastructure-as-code practices to standardize and simplify network hardware and software deployment, configuration, and management.
• Apply continuous integration and continuous delivery/deployment practices to support reliable, repeatable delivery of network and data solutions.
• Provide technical support and troubleshooting for telecommunications, wireless, and network-related issues.
• Help ensure the security, integrity, and availability of telecommunications systems and data.
• Coordinate with departments, stakeholders, vendors, and technical teams to support integration of telecommunications and network systems.
• Participate in quality improvement and patient safety initiatives.
• Follow Network Engineering services, policies, and procedures, and document work accurately in incident logs and status updates.
• Take on other related support tasks and responsibilities as assigned.
• Participate in the Network Engineering on-call rotation and provide 24x7 coverage during assigned periods.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior