Waterpark Senior Manager

Kalahari Resorts & Conventions•Pocono Township, PA

5d•Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Senior Waterpark Manager. In this role, your focus will be to ensure safety, enhance sales, streamline operations, all while elevating guest satisfaction. You’ll oversee the entirety of Waterpark Operations alongside the Waterpark Assistant Director and Waterpark Director. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll lead by example to deliver safe, world-class experiences for our guests while developing and supporting a high-performing team. By driving operational excellence, coaching associates, and maintaining the highest safety standards, you’ll help create unforgettable memories for every family who visits Kalahari.

Requirements

At least 3 years of experience in operations/management of a large aquatic facility.
Knowledge of waterparks and ride operations is required.
At least 4 years of progressive experience in a hotel, resort, waterpark, or related field; or a 4-year college degree with at least 1 year of related experience.
SGE Instructor Certification, Red Cross Certified Instructor, or Ellis Instructor Certification status required.
Must be well-organized and have proven ability to lead and direct people.
Knowledge of computer skills such as Word and Excel is required.

Nice To Haves

Certified Pool Operator Certification is preferred.

Responsibilities

Manage guest surveys and complaints in a professional and timely manner, coordinating distribution to managers and escalating severe issues.
Open and close the park when scheduled and test rides for the day.
Hire, train, and coach staff, while serving as a mentor to those early in their career.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by guests, associates, supervisors, department heads and senior management.
Ability to work with and understand financial information and data, and basic arithmetic functions.
Capable of making independent decisions while maintaining strong ethical standards consistent with company policy, rules, and the ability to maintain confidential information.
Must be able to thrive in a fast-paced, energetic environment that is constantly changing.