Senior Voice and Clinical Communications Engineer

Providence • Renton, WA

20h

About The Position

This Senior Network Engineer role sits within Providence’s Clinical Communications and Voice Services engineering organization and is responsible for the design, operation, and modernization of enterprise communication platforms that directly support patient care. The position goes beyond traditional network engineering and focuses on the reliability, integration, and evolution of systems that enable caregiver communication and clinical workflows across acute and ambulatory environments. This engineer operates across an integrated ecosystem including nurse call, clinical middleware, operator consoles, contact center platforms, paging solutions, SIP communications, and unified communications. The role carries responsibility for ensuring these platforms are resilient, highly available, and aligned to evolving clinical and operational needs, while partnering closely with engineering, operations, and clinical teams to drive modernization and improve service reliability. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent educ/experience
• 5 years Related experience; 5-8 years preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Nice To Haves

• Experience in a Healthcare environment.

Responsibilities

• Design, operation, and modernization of enterprise communication platforms that directly support patient care.
• Focus on the reliability, integration, and evolution of systems that enable caregiver communication and clinical workflows across acute and ambulatory environments.
• Operate across an integrated ecosystem including nurse call, clinical middleware, operator consoles, contact center platforms, paging solutions, SIP communications, and unified communications.
• Ensure platforms are resilient, highly available, and aligned to evolving clinical and operational needs.
• Partner closely with engineering, operations, and clinical teams to drive modernization and improve service reliability.
• Influence software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Lead and represent the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Leverage data and metrics to drive behavior, process, and priority decisions.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Solve problems using systematic procedures and investigate problems utilizing root cause analysis.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior