Voice And Unified Communications Architect

TEKsystems•Charlotte, NC

3d•$70 - $70•Hybrid

About The Position

We are seeking a Senior Voice & Unified Communications Architect to design, implement, and optimize large-scale enterprise voice and collaboration environments. This role will lead architecture decisions across Cisco-based VoIP, session management, and enterprise networking, supporting mission-critical systems in a high-performance, global environment. You will serve as a technical authority and strategic partner, driving innovation across voice, networking, and collaboration technologies while ensuring reliability, scalability, and performance.

Requirements

Cisco-based VoIP
Session management
Enterprise networking
QoS design
Traffic engineering
Network optimization
Scripting
Configuration management

Nice To Haves

Genesys contact center platforms
SDN
WebRTC
Cloud UC solutions

Responsibilities

Architect and support large-scale enterprise voice and collaboration systems across global environments
Design and optimize VoIP, SIP trunking, and session management architectures
Lead integration of SBCs, contact center platforms (Genesys), and unified communications systems
Evaluate and implement emerging technologies (SDN, WebRTC, cloud UC solutions)
Ensure high availability and performance through QoS design, traffic engineering, and network optimization
Collaborate cross-functionally with network, infrastructure, and application teams
Review and interpret technology updates, RFC standards, and vendor changes for enterprise applicability
Drive automation initiatives to replace manual processes (scripting, configuration management)
Maintain detailed engineering documentation and standard operating procedures