Senior Vice President of Operations

Pyramid Global Hospitality

6d•Remote

About The Position

The Senior Vice President of Operations is a newly created leadership role responsible for the operational performance, strategic direction, and long‑term value creation of Pyramid Global Hospitality large‑scale resort portfolio in Florida and the Caribbean. This role is intentionally designed for a seasoned resort operator with deep, hands‑on experience leading complex, multi‑outlet, leisure‑driven resort environments. This SVP will provide direct oversight of a select group of flagship resorts while partnering closely with ownership, General Managers, and above property teams to ensure operational excellence, financial performance, differentiated guest experiences, and disciplined execution across all operating disciplines. The role is focused exclusively on resort operations and is not intended for candidates whose background is primarily urban, select‑service, or non‑resort hospitality. This role is purpose‑built for a true resort operator – someone who has spent the majority of their career leading complex leisure destinations. Candidates without meaningful resort experience, or whose background is primarily urban, select‑service, or non‑resort hospitality would not be considered for this role.

Requirements

Significant, hands‑on leadership experience in large, full‑service resort environments (urban hotel experience alone will not be considered).
Minimum 10–15 years of progressive hospitality operations leadership with demonstrated success leading complex, leisure‑driven resort assets.
Proven track record of P&L ownership, capital stewardship, and operational execution at scale.
Bachelor’s degree required.
Strong executive presence with the ability to influence owners, boards, and senior stakeholders.
Deep understanding of resort‑specific operating models, seasonality, group/leisure dynamics, and experiential programming.
Exceptional communication, analytical, and decision‑making skills with the ability to translate strategy into sustained operational results.
Willingness and ability to travel extensively across Florida and Caribbean resort destinations.

Nice To Haves

Direct operational experience in the Caribbean or similar international resort destinations.

Responsibilities

Provide executive leadership and accountability for a portfolio of large, complex resorts, ensuring strong performance across financial results, guest satisfaction, brand execution, and associate engagement.
Lead resort General Managers with a clear focus on operational rigor, service excellence, and commercial discipline unique to full‑scale resort environments.
Serve as a trusted operational partner to ownership groups, asset managers, and key stakeholders for assigned resorts.
Ensure consistent delivery of immersive, leisure‑driven guest experiences reflecting each resort’s unique identity, market, and destination.
Ensure high standards of physical product condition, lifecycle planning, and capital execution across all resort assets.
Drive disciplined expense management while protecting the elevated service levels required in resort and luxury leisure environments.
Develop, coach, and mentor resort General Managers and senior leaders using a performance‑based and situational leadership approach.
Build strong succession pipelines and leadership bench strength for resort operations, particularly in resort destinations with talent scarcity.
Ensure the attraction, development, and retention of top resort talent aligned with company culture and service expectations.
Serve as the senior enterprise voice for resort operations, contributing insight into future development, acquisitions, transitions, and Caribbean expansion strategy.
Leverage data, market intelligence, and competitive insights to identify performance gaps, operational risks, and growth opportunities.