Senior Vice President of Operations

Qualstar Credit Union • Bothell, WA

4d • Hybrid

About The Position

As Senior Vice President of Operations, you will play a central role in shaping how we deliver on our mission-leading strategy across all primary service channels and operational functions. This is a high-impact executive role with broad influence, strong partnership with the CEO and executive leadership team, and the opportunity to guide the future of member experience, operational impact, and organizational performance. As SVP of Operations, you will set the vision and direction for enterprise-wide operations, ensuring our systems, teams, and processes deliver consistent, high-quality, and secure service across all member touchpoints. You will oversee a broad portfolio including Branches, Call Center, Risk & Fraud, Operations Support, Payments, and Facilities-balancing innovation with strong risk management and operational discipline. This role requires both strategic leadership and the ability to engage in the details-guiding large teams, supporting leaders, and driving continuous improvement across the organization.

Requirements

• Experienced financial services executive who understands how to align people, processes, and systems to deliver results at scale
• Track record of leading large, multi-functional operational teams within a financial institution
• Deep knowledge of retail delivery, deposit operations, payments, and operational risk
• Strong understanding of regulatory expectations, including NCUA and consumer compliance requirements
• Experience building and improving systems, processes, and service models
• Confidence using data to guide decisions and measure performance
• Ability to influence at the executive level while developing strong leaders beneath you
• Comfortable balancing strategy with execution-able to think long-term while staying connected to day-to-day performance
• Committed to delivering meaningful value to members and building strong, engaged teams

Responsibilities

• Translate organizational strategy into operational execution across all service channels
• Strengthen infrastructure, processes, and service delivery models to support growth and scalability
• Establish clear performance expectations, service standards, and risk controls
• Lead enterprise initiatives that improve efficiency, leverage technology, and enhance the member experience
• Ensure operational resilience, regulatory readiness, and sound governance practices
• Lead enterprise operations strategy aligned with long-term organizational goals
• Oversee performance, service delivery, and operational consistency across all channels
• Manage risk, fraud prevention, and operational controls
• Drive data-driven decision-making, metrics, and accountability frameworks
• Manage vendor partnerships and operational systems that support scalable growth
• Foster cross-functional collaboration to improve member outcomes and internal efficiency
• Develop leadership across a large portion of the organization

Benefits

• Competitive compensation
• Annual management incentive program
• Comprehensive benefits including medical, dental, vision, life, and disability coverage for you and your dependents
• Retirement contributions include both matching and annual employer contributions
• Paid vacation
• Sick leave
• Holidays
• Hybrid flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed