Senior Vice President, Hospital Operations

Community Hospital Corporation•Plano, TX

8d•Onsite

About The Position

Community Hospital Corporation (CHC) is seeking a dynamic, strategic Senior Vice President (SVP) of Hospital Operations. This executive role offers an outstanding work environment and a vibrant company culture. The SVP of Hospital Operations' primary responsibilities include oversight of hospital operations, strategic leadership, and support for the hospital board through building relationships. Additional responsibilities include leading and collaborating with the consulting team during operationally focused client engagements to analyze, design, schedule, implement, and deliver solutions that meet client expectations while ensuring the profitability and sustainability of the client relationship for operational engagements. This position serves as the main contact between clients and CHC Consulting, overseeing the day-to-day operations of consulting projects through completion, as well as providing support and direction to CHC owned, leased and managed hospitals. The SVP is responsible for designing, implementing, coordinating, and overseeing the CHC programs and services that assist, support and improve operations at the general acute care hospital which are owned by, controlled or affiliated with, or otherwise supported by Community Hospital Corporation. The SVP shall maintain a close and continuing working relationship with President/CEO and/or EVP/COO of Community Hospital Corporation, including frequent meetings with such officers, to ensure that the critical needs of the Supported Organizations are continuously met.

Requirements

Master’s degree in business, healthcare administration or a combination of education and equivalent work experience required.
The ability to hear and communicate with others in a clear, understandable, and professional manner on the phone and in person; and the demonstrated use of excellent verbal and written communication skills.
Excellent project management, time management, and planning skills.
Strong interpersonal, sales, and presentation skills.
The ability to interact effectively with peers, clients, vendors, and the general public in a manner that represents CHC positively.
Effective organizational skills, attention to detail, and effective follow-through on responsibilities and requests.
The ability to provide leadership, guidance, direction, and oversight while ensuring a customer service-oriented focus.
The ability to assess and respond to identified needs easily, quickly, and accurately; and the ability to identify, investigate, and resolve issues.
The ability to identify operational and administrative problems at both a strategic and functional level.
The ability to influence decision-makers.
The ability to communicate sensitive information and to facilitate group consensus.
The ability to make sound decisions with reasonable data.
The ability to work independently.
The ability to work with all levels of management and staff, respecting all differences.
Knowledge of the healthcare environment, and the factors affecting hospital and physician operations and businesses.
The ability to develop and prepare reports and presentations, and write business correspondence.
Possess and utilize a core set of ethical values.
Possess a high degree of political savvy.
Proficiency with Microsoft Office or comparable software applications.
Ten-plus years of experience working with senior-level executives and physicians in hospitals and hospital Boards of Directors.
Three years’ experience working in a consultative capacity with hospital senior executives.
Strong hospital operations background.
Demonstrated strong service orientation and a record of success in entrepreneurial service organizations.

Responsibilities

Manage and mentor the team of subject matter experts assigned to consulting projects; execute and complete assigned projects within the time, scope, and budget negotiated with clients.
Work with clients, CHC’s owned, leased, and managed hospitals, and potential clients to identify solutions to their healthcare problems.
Develop and maintain positive, outstanding personal relationships with clients and CHC’s owned, leased, and managed hospitals.
Assess satisfaction levels of existing clients and prepare remedies or recommendations as necessary in a timely fashion.
Identify problems of clients and CHC’s owned, leased, and managed hospitals, and collaborate with others to rectify the problems, as possible.
Participate in business development activities, including potential client meetings or calls, and assist in the development and presentation of proposals for consulting and management services to hospitals.
Regular interaction with corporate staff regarding consulting and management services.
Regular interaction with the CHC Consulting business development team.
Uphold and support the company’s mission, goals, and objectives.