Senior Vice President - Operations
Everise•Corporate_Florida, MI
•$325,000 - $350,000•Remote
About The Position
The Senior Vice President - Operations drives strategic and operational excellence for US service delivery and P&L performance. This executive role is responsible for commercial strategy design, leading cross-functional management teams through execution, embedding technological innovations into the operating model, and reporting operational outcomes directly to the Chief Operating Officer (COO).
Requirements
- 15+ years in operations leadership, with meaningful time at the SVP level in BPO, CX, or comparable global services environments
- Track record of running multi-site, multi-country operations with direct P&L accountability
- Executive client relationship experience — you've been the person the client actually calls
- Fluency in operational transformation — AI and automation, workforce redesign, nearshore/offshore strategy, contact center technology
- Comfort with ambiguity, competing priorities, and moving parts across time zones
- US-based, with willingness to travel across our global footprint
Nice To Haves
- Experience across healthcare, insurance, or financial services verticals — or the horsepower to get up to speed fast
Responsibilities
- Own the performance, P&L, and delivery of operations across a significant portion of our global footprint — clients, sites, and programs
- Set the operating standard for how Everise delivers — across markets, verticals, and channels — and hold the organization to it
- Lead the site leaders, program heads, and functional owners running the business day-to-day across our six-country footprint
- Be the operational counterpart to client executives — earn trust, hold the hard conversations, deliver on what we commit to
- Drive AI and automation into the operating model — not as a bolt-on, but as a core layer of how the work gets done
- Build the playbook for how Everise scales the next chapter — new clients, new geographies, new capabilities
- Find where complexity is hiding cost, risk, or opportunity — and be the one who moves on it
- Develop the next generation of operational leaders across markets — because scale is a people problem before it's anything else
Benefits
- medical coverage
- dental
- vision
- disability
- 401k
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
