Senior Vice President, Enterprise Transformation and Operational Excellence

Local Initiatives Support Corporation • New York, NY

7h • $240,000 - $275,000 • Hybrid

About The Position

LISC is a national community development financial institution and nonprofit lender that connects capital, expertise, and partnerships to communities across the country. The Senior Vice President, Enterprise Transformation and Operational Excellence is a highly visible enterprise leadership role responsible for strengthening how LISC operates, executes, and scales its impact. Reporting to the CEO or another designated Chief Executive, the SVP advances enterprise transformation, operational excellence, business integration, enterprise risk oversight, compliance, vendor governance, and organizational discipline. The role also provides day-to-day administrative oversight of Internal Audit while preserving its functional independence and direct reporting to the Audit Committee Chair for independent assurance matters.

The role combines enterprise strategy with institution building and hands-on implementation. The SVP sets direction and governance, builds and matures enterprise capabilities, and serves as a business integration partner for priority initiatives. Working with line-of-business leaders and the Strategy team, the SVP uses RACI-based planning and implementation practices to clarify accountability, coordinate dependencies, address barriers, and translate strategic priorities into sustainable operating practices. The SVP also defines and refines enterprise operating metrics, performance indicators, and management reporting frameworks to help senior leaders and Board committees assess organizational effectiveness, operational performance, execution progress, and enterprise readiness.

This is a hybrid position. The SVP works on site with staff at LISC's New York office at least twice per month, and more often as business needs require. Candidates must be based within reasonable commuting distance of an LISC office in the New York tri-state area, Washington, DC, or Chicago. Occasional travel is expected. LISC offers a competitive salary of $240,000–$275,000 and benefits.

Requirements

• Bachelor's degree required.
• 15 or more years of progressive leadership experience across operations, organizational effectiveness, enterprise risk, compliance, internal audit, or related disciplines, including at least five years of senior leadership.
• Demonstrated success leading enterprise-wide transformation, cross-functional process improvement, workflow redesign, or operating-model initiatives.
• Experience overseeing significant vendor relationships and contracts and building or overseeing risk and/or compliance programs.
• Strong working knowledge of internal audit principles and the three-lines model.
• Ability to advise senior executives and communicate effectively with Board or Board committee audiences.
• Ability to move between enterprise strategy and execution, build capabilities in an evolving environment, and create clarity where processes or structures are still maturing.
• Experience in a CDFI, community development, nonprofit lending, financial services, or another regulated or highly accountable environment.

Nice To Haves

• An advanced degree and/or relevant professional certification.
• Relevant risk, audit, project management, or process improvement certifications.
• Experience using workflow automation, business process management, data, or GRC tools.
• Experience in a national, multi-office, matrixed, or federated organization.

Responsibilities

• Assess LISC's operating environment and develop a practical roadmap for greater organizational effectiveness, including a modern enterprise operations and procedure library.
• Own and steward the enterprise policy and procedure library, including governance, documentation standards, ownership, version control, accessibility, periodic review, and retirement of outdated materials.
• Identify opportunities to simplify and strengthen cross-functional workflows, reduce duplication, improve employee and stakeholder experience, and align operating practices and initiatives with strategic priorities and the approved fiscal operating plan.
• Lead cross-functional teams through workflow mapping, process redesign, procedure development, and implementation of high-priority enterprise initiatives.
• Advise the Business Integration Leadership Team on translating enterprise priorities into aligned, efficient workflows and service delivery consistent with LISC's mission.
• Partner with Legal's Business Process Management program and Technology, Finance, People & Culture, Strategy, and business leaders to align systems, data, workflows, controls, automation, and technology investments.
• Establish RACI-based implementation plans with line-of-business leaders and the Strategy team, clarifying ownership, decision rights, milestones, dependencies, and escalation pathways.
• Monitor cross-functional implementation progress, surface barriers and interdependencies, and support timely resolution while preserving line-of-business accountability.
• Partner with the CEO, Finance, Strategy, and line-of-business leaders to support execution of the approved fiscal operating plan and monitor commitments, execution risks, capacity, resource alignment, timing, and delivery.
• Establish enterprise performance measures and management dashboards to support data-informed decisions, accountability, and continuous improvement.
• Develop mechanisms to monitor annual operating plan progress, identify implementation risks, escalate performance gaps, and improve enterprise accountability without displacing line-of-business ownership.
• Build and mature an enterprise vendor management program covering sourcing, due diligence, contracting standards, pricing discipline, performance management, and third-party and cybersecurity risk oversight.
• Partner with Finance, Legal, the CEO, and business leaders to review and negotiate significant vendor contracts, office leases, and service agreements in accordance with LISC's delegation of authority.
• Establish an enterprise vendor intake and review process and report on commitments, renewals, performance, concentration, expenses, and third-party risks.
• Design and mature an enterprise risk management framework for a national nonprofit lender, including risk appetite, assessment methodology, key risk indicators, mitigation strategies, and reporting to the Executive Leadership Council and Board.
• Lead the annual enterprise risk assessment and connect risk insights to strategic planning, annual operating plans, investment decisions, and risk-based audit planning.
• Advise executive leadership on emerging and enterprise risks relevant to a CDFI.
• Provide day-to-day administrative oversight of Internal Audit while preserving its functional independence and direct reporting to the Audit Committee Chair for independent assurance matters.
• Serve as a trusted advisor to the CEO, Executive Leadership Council, and Board committees on organizational effectiveness, enterprise risk, compliance, and controls.
• Build, lead, coach, and develop a high-performing team and determine the appropriate mix of internal expertise, cross-functional partnership, and external capacity.
• Represent LISC with funders, lenders, investors, rating agencies, external auditors, and other stakeholders as appropriate.

Benefits

• Medical, dental, and vision coverage
• Long-term and short-term disability insurance
• 401(k) and 403(b) retirement savings plans
• Generous holidays
• Vacation, PTO, and sick days with flexible time-off policies
• Tuition assistance
• Referral program rewards
• Professional development opportunities, including ongoing training and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Executive