Senior Vice President, Client Service Executive Manager
About The Position
We’re seeking a future team member for the role of Senior Client Service Manager to join our Client Service team. This role will be located in Berwyn, PA. In this role, you’ll make an impact by serving as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms. You will collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy. Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities. Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
- 7 to 10 years of total work experience in an operational area and/or client services preferred.
- Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners.
- Strong skills in client relationship management, service delivery, and influencing cross-functional teams.
Responsibilities
- Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
- Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
- Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
- Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.
Benefits
- Generous paid leaves, including paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
