Senior Vice President, Client Processing Manager

Bank of New York Mellon•New York, NY

12d•$104,000 - $228,000•Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. BNY is seeking a future team member for the role of Senior Vice President, Digital Asset Operations within the Digital Assets Business and Operations team. This role is based in NYC,NY. Reporting to the Global Head of Digital Asset Operations, this role supports the execution of the APAC operating model for BNY’s digital asset business, ensuring effective processes, strong control discipline, regulatory compliance, and high-quality service delivery to institutional clients across the region. The role will work closely with Product, Engineering, Compliance, Legal, Risk, and Operations teams to implement scalable processes, maintain a strong control environment, and support business growth across APAC. The ideal candidate will bring a security-first mindset and a strong background in banking, finance, fintech, and/or digital assets, with practical knowledge of institutional digital asset custody, transaction processing, key management, wallets, network providers, and operational reporting.

Requirements

7+ years of experience in operations management, preferably within a banking, fintech, or digital asset environment.
2+ years of experience or demonstrated knowledge of blockchain technology and digital asset operations/management.
Experience managing operational processes in a regulated environment, with a focus on controls, reconciliations, risk awareness, and service delivery.
Strong communication, leadership, and interpersonal skills.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Bachelor’s degree or equivalent experience required.
Bachelors degree or the equivalent combination of education and experience is required.

Nice To Haves

Awareness of APAC market practices and regulatory considerations is preferred.
Prior team leadership or supervisory experience preferred.
Knowledge of relevant regulatory and compliance requirements in financial services and digital assets preferred.
Advanced/graduate degree preferred.
1-3 years in management.
Experience in brokerage processing is preferred.
Applicable local/regional licenses or certifications as required by the business.

Responsibilities

Support execution of the APAC Digital Asset Operations model in line with global priorities.
Ensure consistent, controlled, and efficient delivery of operational services across the region.
Act as a key coordination point for day-to-day operational matters, service issues, and escalations within APAC.
Partner with regional and global stakeholders to support a resilient operating environment.
Support operational priorities aligned with BNY’s goals for the Digital Asset Business.
Translate business objectives into practical operational plans and process improvements.
Identify opportunities to improve efficiency, service delivery, scalability, and controls.
Contribute to the continued development of the APAC operating model.
Lead and manage the APAC Digital Asset Operations team.
Foster a culture of accountability, collaboration, and continuous improvement.
Provide coaching and development opportunities for team members.
Support team coverage, handoffs, and escalation practices.
Support the design and optimization of processes related to digital asset transactions, custody, key management, cold signing, reconciliations, contingency, and client service.
Help ensure readiness for new products, clients, asset classes, and market expansion.
Maintain effective controls, reconciliations, escalation frameworks, and support models.
Collaborate with Compliance, Legal, Risk, and Control teams to support regulatory and policy adherence.
Support responses to audits, incidents, client queries, and regulatory requests.
Work closely with Product, Engineering, and Technology teams to ensure workflows and tools are effective, secure, and scalable.
Provide operational input into platform changes, automation opportunities, and support processes.
Build strong relationships with internal and external stakeholders to support client satisfaction and business outcomes.
Monitor and report on key performance, service, and risk indicators for APAC Digital Asset Operations.
Use reporting and operational data to identify trends, risks, and improvement opportunities.
Escalate issues and recommendations to the Global Head of Digital Asset Operations as appropriate.
Manages a medium to large-sized team or multiple small Client Processing teams.
Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
Manages Client Processing activities through other managers or a large team of senior professionals.
Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.
Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
Identifies and implements process improvements to improve the experience for all stakeholders.
Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Provides input into departmental budgets and planning.
May develop business plans for team/group operations.
Manages one or more Client Processing teams.
Contributes to the achievement of team objectives.