Senior Vice President, Client Partnership (New York City)

HugeInc

8d•$215,000 - $255,000•Remote

About The Position

The Senior Vice President of Client Partnership provides strategic and tactical leadership for multiple clients within a portfolio. The role serves as a senior partner and confidant to clients and internal cross-disciplinary teams, ensuring strong relationships and high-quality work. The position manages a team responsible for day-to-day account operations and relationship management, while using strong team leadership and operational and business management capabilities to drive successful engagements. The SVP is accountable for portfolio health, including client relationships, growth, and profitability. This leader develops engagement strategies, guides teams in execution, identifies client needs and opportunities, and supports new-business development from RFP response through account closing and contract negotiations. The role calls for a passion for digital, creative work, and creating user-branded experiences. The position is remote within New York and is not available for hire or work in New Mexico or Hawaii. Huge is an independent, human-first AI-native design and technology company with more than 1,000 design and technology experts working in hub cities around the world.

Requirements

15+ years of experience leading complex, large-scale client engagements in a digital agency, consultancy, or technology-services company.
Proven track record managing $10M+ of client work while maintaining quality, efficiency, and financial health.
Experience leading large cross-disciplinary teams of 20 or more and building a culture of accountability and curiosity.
Experience in overall account management, account growth, and leadership of cross-functional teams.
Ability to develop engagement strategies and coordinate with department heads, discipline leads, and project teams.
Experience managing portfolio profitability, negotiating statements of work, and ensuring delivery on budget.
Strong presentation, verbal, and written communication skills, including the ability to develop thoughtful, well-positioned documents and presentations.
Genuine eagerness to work with, mentor, encourage, and learn from a diverse and talented team.

Responsibilities

Provide strategic and tactical leadership for multiple clients within a portfolio.
Serve as a senior partner and confidant to clients and internal cross-disciplinary teams, supporting strong relationships and high-quality work.
Manage a team responsible for day-to-day account operations and relationship management.
Manage overall account performance, account growth, and cross-functional teams in developing approaches and targets that meet clients’ business goals.
Develop engagement strategies and work with department heads, discipline leads, and project teams to execute plans.
Expand relationships with key client executives, maintain post-engagement relationships, and develop new opportunities and long-term DAOR relationships.
Manage portfolio profitability; work with EDs to develop and negotiate statements of work and ensure delivery within budget.
Identify client needs they may not recognize and link approaches and solutions to their objectives and future needs.
Manage client expectations, ensure high-quality service, and solicit and act on client feedback.
Work with engagement teams to forecast account work accurately, plan and staff it efficiently, and prioritize deliverables.
Lead strategic development of new-business pitches, from RFP response through closing accounts, including MSA and contract negotiations.
Mentor, encourage, and learn from a diverse and talented team.