Senior Vice President, Client Partner

Tinuiti•New York City, NY

8d•Remote

About The Position

As Senior Vice President, Client Partner, you are an executive leader responsible for the health, growth, profitability, and long-term success of a portfolio of Tinuiti's most strategic client relationships. You serve as both a trusted business advisor to executive client stakeholders and a business owner within Tinuiti, accountable for delivering exceptional client outcomes while growing and strengthening the agency's business. You bring executive leadership to the moments that matter most—guiding transformational strategies, leading executive conversations, navigating complex business challenges, supporting high-profile pitches, and stepping into critical client situations when additional leadership is required. You balance strategic portfolio leadership with the ability to flex into client engagements, providing executive guidance, resolving complex challenges, and creating alignment across clients and internal teams. Whether leading an enterprise transformation, coaching a team before a board presentation, supporting a client in crisis, or helping win a new strategic partnership, you bring confidence, commercial acumen, and decisive leadership. Internally, you develop exceptional leaders, foster a culture of ownership and accountability, champion innovation, and partner across Product, Strategy, Analytics, Operations, Finance, People, and Business Development to deliver integrated solutions that drive measurable client and agency growth. This role requires executive presence, strong commercial judgment, a passion for developing leaders, and a willingness to travel to clients and industry events as business needs require.

Requirements

15+ years leading enterprise client portfolios within marketing, consulting, technology, or agency environments.
Proven success building trusted executive relationships with C-suite stakeholders across complex organizations.
Demonstrated experience leading enterprise transformation, executive client escalations, and high-profile strategic initiatives.
Strong commercial acumen with experience managing portfolio growth, profitability, client retention, and expansion.
Deep expertise across integrated marketing, media, measurement, analytics, and technology-enabled marketing solutions.
Experience leading executive-level pitches, contract renewals, and strategic business development efforts.
Proven ability to build and develop high-performing senior leaders while scaling organizational capability.
Strong executive communication, facilitation, storytelling, and presentation skills.
Experience influencing cross-functional executive teams without direct authority.
Deep understanding of AI, marketing technology, automation, and product-led transformation.
Willingness to travel regularly to clients, Tinuiti offices, partner meetings, and industry events.

Nice To Haves

Executive presence that inspires confidence.
Strategic and commercial business judgment.
Exceptional communication and executive storytelling.
Calm, decisive leadership during ambiguity and change.
Systems thinking with a bias toward action.
Curiosity, adaptability, and continuous learning.
Strong coaching and talent development capabilities.
Enterprise influence across clients and internal stakeholders.
Ability to build trusted partnerships that create long-term business value.

Responsibilities

Serve as Executive Sponsor for Tinuiti's most strategic and complex client relationships.
Build trusted partnerships with C-suite executives and senior client leadership through strategic consultation and business leadership.
Lead executive conversations around business transformation, investment strategy, organizational change, measurement evolution, and long-term growth.
Flex seamlessly between portfolio leadership and hands-on client engagement, stepping into accounts during periods of significant opportunity, change, executive transition, or business risk.
Lead executive recovery efforts for challenged client relationships while creating confidence, alignment, and clear paths forward.
Represent Tinuiti during executive business reviews, board presentations, strategic planning sessions, contract negotiations, and critical client meetings.
Travel regularly to client offices and industry events to strengthen executive relationships and support key business moments.
Own the long-term growth strategy for your portfolio, balancing client success with sustainable agency growth and profitability.
Identify opportunities to deepen executive relationships, expand Tinuiti's footprint, and create long-term strategic partnerships.
Lead or actively participate in executive-level pitches, competitive pursuits, contract renewals, and major expansion opportunities.
Partner with Business Development and Executive Leadership to shape winning strategies, executive narratives, and differentiated solutions.
Drive same-store growth, cross-sell opportunities, retention, and portfolio expansion through proactive executive engagement.
Balance client outcomes with commercial performance, ensuring healthy margins, operational excellence, and long-term business value.
Establish the strategic vision across the portfolio, ensuring integrated marketing strategies align to measurable business outcomes.
Challenge client thinking through thoughtful, data-driven recommendations that create competitive advantage.
Oversee the most significant planning moments including annual business planning, investment shifts, global expansion, organizational transformation, and market repositioning.
Ensure client strategies integrate media, measurement, technology, and product capabilities into a cohesive business narrative.
Coach leaders to deliver executive-ready presentations that simplify complexity and inspire confidence.
Champion the strategic adoption of Bliss Point and AI-enabled capabilities across the portfolio to improve decision quality, efficiency, and business outcomes.
Promote product-first thinking by connecting technology, automation, and measurement capabilities to executive business decisions.
Partner with Product and Innovation teams to influence roadmap priorities based on enterprise client needs.
Foster a culture of experimentation and innovation by bringing emerging capabilities and industry-leading practices into client strategies.
Ensure portfolio strategies are grounded in measurable business outcomes and modern measurement frameworks.
Guide executive investment decisions through forecasting, attribution, incrementality, media mix modeling, and business case development.
Sponsor executive discussions around performance, ensuring decisions are informed by data while remaining practical and commercially sound.
Partner with Analytics, Product, and Engineering leaders to resolve complex measurement challenges and continuously improve data quality.
Operate the portfolio with the mindset of a business owner, balancing client satisfaction, financial performance, talent, operational excellence, and long-term growth.
Establish scalable operating principles that improve quality, consistency, and efficiency across the portfolio.
Remove organizational barriers that slow client outcomes while driving cross-functional collaboration.
Make timely, informed decisions in ambiguous situations while balancing competing priorities and business objectives.
Drive continuous improvement through operational innovation, AI adoption, automation, and simplified ways of working.
Build, coach, and inspire high-performing VP Client Partners and Group Directors capable of leading independently and confidently.
Create a culture of accountability, collaboration, continuous learning, and ownership.
Coach senior leaders through executive presentations, commercial negotiations, transformational client conversations, and organizational change.
Build succession plans that strengthen Tinuiti's future leadership pipeline.
Promote cross-functional collaboration while ensuring leaders consistently model Tinuiti's values and leadership expectations.
Represent Tinuiti as a senior executive through industry events, conferences, executive roundtables, partner engagements, and thought leadership opportunities.
Build meaningful relationships across the marketing ecosystem that strengthen Tinuiti's market position.
Stay ahead of industry trends, AI innovation, consumer behavior, and measurement evolution to shape agency strategy and client recommendations.
Serve as a credible executive voice both internally and externally.

Benefits

Unlimited PTO
Fully remote environment
Flexibility to take the time you need, when you need it
20 paid holidays, including multiple long weekends
Above-industry standard work-life balance
Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Match up to 4% of your contributions at 100% (Retirement)
Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost
Thankful giving
Equity
Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child (Parental Leave)
On-demand learning, mentorship program, leadership and management development programs and resources (Learning and Development)