Senior Vice President, Client Experience

Adelphi Group • Boston, MA

1d • $171,000 - $230,000 • Hybrid

About The Position

Weber Shandwick is a leading global PR and engagement agency focused on the new media landscape. They are storytellers and content creators who engage people in the story. Their success is built on client service and people, embracing creativity and collaboration. The Senior Vice President, Client Experience, Corporate Health role is within the Weber Shandwick Healthcare division, which partners with leading healthcare companies on innovative communications strategies. This role is for a strategic partner leading clients, new business efforts, and operations within the Boston Health team. It combines senior client leadership with hands-on execution for corporate healthcare and corporate health social media assignments. The individual will be a trusted advisor and operational leader, serving as the primary day-to-day strategist and relationship manager for key corporate healthcare clients, leading and scaling the corporate health social media practice, managing complex integrated teams with commercial acumen, balancing big-picture thinking with attention to detail, and demonstrating professional maturity and judgment. This is an opportunity to shape corporate healthcare communications with clients and the agency, partnering with senior leaders across the network.

Requirements

• Bachelor's degree
• 10+ years of progressive healthcare communications experience, including substantial agency background
• Proven expertise in corporate healthcare communications (corporate reputation, issues management, executive visibility, stakeholder engagement)
• Demonstrated leadership in healthcare social media strategy and execution
• Track record managing large pharmaceutical or healthcare accounts with complex, multi-market teams
• Deep understanding of the pharmaceutical/healthcare landscape and corporate affairs environment
• Excellence in client relationship management with ability to operate independently with senior client stakeholders
• Strong commercial acumen
• Exceptional written, verbal, and presentation skills
• Proven ability to lead, develop, and retain talent
• Proficiency in MS Office; advanced skills in PowerPoint and presentation platforms

Nice To Haves

• Professional maturity and judgment to navigate complex situations independently
• Results-driven mindset with focus on measurable outcomes
• Entrepreneurial spirit combined with collaborative leadership style
• Culture champion who leads by example and inspires teams

Responsibilities

• Own day-to-day client relationships and serve as the trusted strategic counsel on corporate healthcare communications assignments.
• Drive client satisfaction and organic growth by anticipating needs and delivering innovative solutions.
• Lead new business development efforts, from pitch strategy to presentation.
• Manage the commercial aspects of large accounts, including budgets, resources, and profitability.
• Develop and execute integrated corporate communications strategies that address business challenges in healthcare's evolving landscape (policy, reputation, stakeholder engagement, issues management).
• Lead corporate health social media strategy and execution, staying ahead of platform innovations and best practices.
• Navigate the intersection of corporate affairs, regulatory environment, and digital communications.
• Provide thought leadership on emerging trends in the corporate health space and stay ahead of shifts in healthcare corporate affairs, media landscape, and communications technology.
• Build, mentor, and inspire high-performing teams across offices and disciplines.
• Coach team members to achieve their professional goals while maintaining quality standards.
• Deploy teams strategically to maximize efficiency and impact.
• Foster a culture of collaboration, curiosity, and continuous improvement.

Benefits

• Equal Opportunity/Affirmative Action employer
• Recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior