Vice President, Client Enablement
About The Position
We’re seeking a future team member for the role of Vice President - Client Enablement to join our Global Payments & Trade team. This role is located in Pittsburgh, PA. In this role, you’ll make an impact by advising clients or providing project management support for onboarding/transition/conversion projects. You will coach and guide on project management, serve as an escalation point for complex issues, and advise and guide clients on appropriate solutions and shepherd them through to resolution. You will research, develop and establish methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience. You will participate with the team in activities that align with their functional objectives and adhere to team standard operating procedures. You will track and report on results and outcomes for client implementations and projects, and understand team metrics and dashboards. You will liaise with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs, and resolve complex client onboarding/transition/conversion issues.
Requirements
- Bachelors degree or the equivalent combination of education and experience is required.
- Applicable local/regional licenses or certifications as required by the business.
Nice To Haves
- 5-7 years of total work experience
- at least 3-5 years of project management experience preferred
Responsibilities
- Advising clients or providing project management support for onboarding/transition/conversion projects.
- Coaching and guiding on project management.
- Serving as an escalation point for complex issues.
- Advising and guiding clients on appropriate solutions and shepherding through to resolution.
- Researching, developing and establishing methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
- Participating with team in activities that align with their functional objectives.
- Adhering to team standard operating procedures.
- Tracking and reporting on results and outcomes for client implementations and projects.
- Understanding team metrics and dashboards.
- Liaising with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
- Resolving complex client onboarding/transition/conversion issues.
Benefits
- Highly competitive compensation
- benefits
- wellbeing programs
- access to flexible global resources and tools
- generous paid leaves
- paid volunteer time
- medical, dental, vision, and basic life insurance plans
- various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Executive
