Vice President, Client Enablement & Digital Success

ModMed

4d • Hybrid

About The Position

The Vice President, Client Enablement & Digital Success holds ultimate strategic and operational accountability for the overarching vision, delivery, and optimization of our enterprise client-facing training, content development, knowledge management and digital adoption frameworks. Leveraging an AI-first approach, this leader will drive the continuous generation, curation, and optimization of intelligent content to ensure learning assets are dynamically tailored to evolving client needs. This dynamic executive is responsible for architecting the global approach toward training, modern adult learning principles, instructional design, and technology activation during critical client implementation and expansion phases. Supervised by this role are LMS administration, content repositories, and both virtual and on-site training delivery models.
As an impactful leader at the forefront of technology, this VP will champion the digital transformation of the client lifecycle. By identifying "moments that matter," this role will scale self-service mechanisms, eliminate friction, and unlock, accelerate, and secure critical company revenue streams.

Requirements

• Bachelors Degree Required, MBA or Advanced Degree Preferred
• 15+ years of progressive experience in enterprise client enablement, training delivery, or professional services within high-growth SaaS environments
• 7+ years in an executive or senior leadership capacity (VP, Senior Director) managing multi-layered teams.
• Mastery of modern adult learning principles and digital instructional design architectures.
• Proven excellence as a dynamic, inspirational people leader with deep expertise in coaching managers of managers.
• Demonstrated success leading comprehensive digital transformations and implementing scale-oriented LMS/DAP ecosystems.

Responsibilities

• Formulate and execute the strategy for AI-powered client enablement, training, and digital success in strict alignment with corporate growth objectives.
• Define, price, package, and continuously evolve a sophisticated portfolio of service offerings that accelerate onboarding, maximize product adoption, and drive long-term client valuation.
• Inspire, transform, and direct a massive, high-performing organization spanning Customer Education, Training Services, and Client Enablement.
• Serve as a visionary leader on the forefront of technology to foster a collaborative culture, establish elite operating standards, implement executive coaching, and build robust talent pipelines and succession plans across a 200+ person org.
• Drive the digital transformation of the client journey by engineering automated, data-driven, and personalized in-application learning paths.
• Leverage advanced analytics to pinpoint high-friction client "moments that matter," proactively mitigating churn and driving self-service scalability.
• Set the gold standard for global virtual and on-site training delivery models.
• Direct the design principles for all knowledge and content development, ensuring cutting-edge adult learning theories are seamlessly integrated into the curriculum to deliver measurable educational outcomes.
• Oversee the governance, optimization, and scaling of the enterprise Learning Management System (LMS) and centralized digital knowledge bases.
• Utilize robust behavioral analytics to evaluate content efficacy, guide technical upgrades, and optimize asset utilization.
• Forge powerful partnerships with Marketing, Product, Sales, and Customer Success to ensure enablement strategies seamlessly fuel the go-to-market engine.
• Systematically translate client feedback and training friction points into strategic product requirements to directly influence the engineering roadmap.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive