Vice President, Client Success - National Market

Progyny, Inc.•New York, NY

2d•$185,000 - $195,000•Hybrid

About The Position

The Vice President, Client Success – National Market is a member of the Client Success leadership team in the Progyny organization. This role has responsibility for a team of client success managers that oversee relationships with national market employer clients and is responsible for delivering on client retention goals, driving revenue from upsells with existing national market clients and managing key performance indicators to ensure team goals are achieved. This position requires 30–40% travel and is open to candidates located near any major U.S. airport.

Requirements

12+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries.
Led, coached, and supported a team to achieve individual and organizational goals while fostering a collaborative, high-performance culture.
Proven success managing large, complex employer relationships, with a focus on strategic retention and growth.
Demonstrated ability to work with and manage expectations of internal executive teams, ensuring alignment and actionable outcomes.
Strong skills in negotiation, collaboration, and relationship management, with the ability to influence key stakeholders effectively.
Expertise in presenting complex information and insights in ways that resonate with diverse audiences.
Strong financial and problem-solving skills to drive data-backed decisions and client ROI.
Proven ability to define goals, create action plans, and deliver results in a dynamic environment.
Thrives under pressure, can prioritize competing demands, and excels in a fast-growing organization.
Located near a major U.S. airport, with the ability to travel frequently for client interactions.
Must be based in the United States.
Must be authorized to work in United States without the need for sponsorship, now or in the future.

Responsibilities

Leading and managing a large market Client Success team ensuring KPIs are met with a focus on client retention and pipeline management for upsells
Acting as an Executive Sponsor to support retention goals and drive client engagement and advocacy
Representing company at client meetings and events to promote the company’s brand, building relationships with clients and consultants
Seamlessly articulating Progyny’s value to professionals, executives, strategic partners at both employers and channel partners; understanding and articulating a data-driven financial model to support renewals, refining quarterly and annual reports to best meet client needs
Resolving member abrasions that are escalated to the Client Success Team, working closely with other senior leaders to identify the root of the escalation and the best path to resolve
Implementing improvements to account management business processes to ensure success with growth and scale
Managing a staffing model and compensation approach to scale the team accordingly
Identifying professional development and training opportunities to grow and upskill direct reports
Traveling 30–40% to meet with clients and stakeholders, ensuring alignment and satisfaction.

Benefits

Paid family and parental leave
Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
Family and pet care fund
Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally
Mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office