Senior Vice President, Application Support Manager
About The Position
We’re seeking a Senior Vice President, Application Support Manager to join our Custody Enterprise Production Services team in Pittsburgh. In this role, you’ll make an impact by responding to, diagnosing, and resolving service disruptions. You will work closely with developers on continuous integration / continuous delivery solutions, conduct root cause analysis for complex production issues, and monitor and review incoming alerts from automated monitoring systems or applications, working on their resolution. You will also respond to helpdesk queries, ensuring all service requests are addressed and resolved within SLAs. Additionally, you will participate in PTO CAB meetings and review changes, maintain run books, SLAs, and Application recovery documents, and follow standard procedures to escalate incidents to appropriate teams. You will lead investigations, resolutions, and root cause analysis for incidents/problems, engaging required groups including Infrastructure Support and Application Development teams. You will identify new opportunities to streamline and improve recovery solutions, identify repeatable manual tasks and lead efforts to automate them, support regulatory compliance or audit support activities, participate in DR contingency, Cross region testing and FOS events, and provide knowledge and training to new support personnel.
Requirements
- Mainframe and/or Distributed Technical Skills. Java and or Python
- Hands on experience in providing application support (L1/L2 level support).
- Programming Language - Java or Python and/or COBOL. Focus on maintaining COBOL programs and analysing current processing for help desk inquiries as well as determining issue fixes.
- Knowledge of SQL, DB2 stored procedure. With increased focus on mainframe integration with other technologies such as CICS web services, MQ series etc.
- Databases: DB2, VSAM, Oracle
- File aid and similar tools for browsing the files
- File transfer - NDM, Connect direct, secure FTP etc. IBM MQ, Informatica
Responsibilities
- Respond to, diagnose, and resolve service disruptions
- Work closely with developers on continuous integration / continuous delivery solutions
- Conduct root cause analysis for complex production issues
- Monitor and review the incoming alerts from automated monitoring systems or applications and work on resolution.
- Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs.
- Participate in PTO CAB meetings and review the changes.
- Maintain the run books, SLA, Application recovery documents up to date.
- Follow the standard procedure to escalate incidents to the appropriate teams for resolution.
- Lead investigations, resolutions, root cause analysis for incidents/problems and engage the required groups including Infrastructure Support and Application Development teams (as needed).
- Identify new opportunities to streamline and improve recovery solutions.
- Identify repeatable manual tasks and lead efforts to automate.
- Support regulatory compliance or audit support activities as needed.
- Participate in the DR contingency, Cross region testing and FOS events.
- Provide knowledge and training to new support personnel.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
