Senior Vice President, Application Support Manager

BNY Mellon•Pittsburgh, PA

9d•Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a Senior Vice President, Application Support Manager to join our Custody Enterprise Production Services team in Pittsburgh. In this role, you’ll make an impact in the following ways: Respond to, diagnose, and resolve service disruptions Work closely with developers on continuous integration / continuous delivery solutions Conduct root cause analysis for complex production issues Monitor and review the incoming alerts from automated monitoring systems or applications and work on resolution. Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs. Participate in PTO CAB meetings and review the changes. Maintain the run books, SLA, Application recovery documents up to date. Follow the standard procedure to escalate incidents to the appropriate teams for resolution. Lead investigations, resolutions, root cause analysis for incidents/problems and engage the required groups including Infrastructure Support and Application Development teams (as needed). Identify new opportunities to streamline and improve recovery solutions. Identify repeatable manual tasks and lead efforts to automate. Support regulatory compliance or audit support activities as needed. Participate in the DR contingency, Cross region testing and FOS events. Provide knowledge and training to new support personnel.

Requirements

Mainframe and/ or Distributed Technical Skills.
Java and or Python Hands on experience in providing application support (L1/L2 level support).
Programming Language - Java or Python and/or COBOL.
Focus on maintaining COBOL programs and analysing current processing for help desk inquiries as well as determining issue fixes.
Knowledge of SQL, DB2 stored procedure.
With increased focus on mainframe integration with other technologies such as CICS web services, MQ series etc.
Databases: DB2, VSAM, Oracle
File aid and similar tools for browsing the files
File transfer - NDM, Connect direct, secure FTP etc.
IBM MQ, Informatica

Responsibilities

Respond to, diagnose, and resolve service disruptions
Work closely with developers on continuous integration / continuous delivery solutions
Conduct root cause analysis for complex production issues
Monitor and review the incoming alerts from automated monitoring systems or applications and work on resolution.
Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs.
Participate in PTO CAB meetings and review the changes.
Maintain the run books, SLA, Application recovery documents up to date.
Follow the standard procedure to escalate incidents to the appropriate teams for resolution.
Lead investigations, resolutions, root cause analysis for incidents/problems and engage the required groups including Infrastructure Support and Application Development teams (as needed).
Identify new opportunities to streamline and improve recovery solutions.
Identify repeatable manual tasks and lead efforts to automate.
Support regulatory compliance or audit support activities as needed.
Participate in the DR contingency, Cross region testing and FOS events.
Provide knowledge and training to new support personnel.