Senior Vice President, AI, Technology and Enterprise Transformation

92nd Street Y•New York, NY

1d•$250,000 - $275,000

About The Position

92NY seeks an accomplished and visionary technology executive to serve as its Senior Vice President, AI, Technology and Enterprise Transformation. Serving as a key member of 92NY’s Senior Leadership Group, the Vice President will develop and execute a comprehensive technology strategy that advances the organization's mission, strengthens operational excellence, and enhances the experience of its patrons, members, donors, students, artists, and staff. The Senior Vice President will lead a team of professionals who, collectively, are responsible for the organization's technology functions, including IT Operations, Web & Digital Platforms, and Enterprise Applications & Business Systems, while serving as the strategic advisor to, and the individual with implementation responsibilities on behalf of, executive leadership in connection with technology, cybersecurity, AI and digital innovation, data strategy, and emerging technologies. This executive will modernize and integrate the organization's technology ecosystem, creating a connected enterprise that supports a unified view of constituents across programs, membership, fundraising, ticketing, marketing, finance, and customer service. The Senior Vice President will champion digital transformation initiatives, including AI initiative, that improve organizational effectiveness, strengthen decision-making through data, and deliver exceptional digital experiences. The successful candidate will be a collaborative and forward-thinking leader and doer who combines strategic vision with operational excellence, builds high-performing teams, is comfortable rolling up his or her sleeves and getting involved in implementation and translates technology investments into measurable organizational outcomes.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; advanced degree and relevant certifications preferred.
10+ of progressive technology leadership experience with increasing executive responsibility.
Demonstrated success leading enterprise technology strategy, digital transformation, cybersecurity, cloud modernization, and organizational change.
Significant experience with enterprise applications, CRM platforms (preferably Salesforce), systems integration, data governance, analytics, and digital platforms.
Expertise relating to AI.
Experience leading multidisciplinary technology teams and managing complex technology portfolios.
Strong financial, vendor, and project portfolio management experience.
Successful track-record of creating strategic and transformational technology plans while balancing budgetary investment constraints.
Exceptional communication skills with the ability to translate technical concepts into strategic business decisions.

Nice To Haves

Experience in nonprofit, cultural, educational, membership-based, or mission-driven organizations is preferred.

Responsibilities

Provide strategic leadership for the organization's technology vision and digital transformation agenda.
Develop and execute a multi-year technology and digital transformation strategy aligned with organizational priorities and long-term business objectives.
Serve as a trusted advisor to executive leadership on technology strategy (including AI strategy), innovation, risk, and emerging technologies.
Lead enterprise-wide transformation initiatives that modernize business processes, improve operational efficiency, and enhance constituent experiences.
Develop strategies for responsible adoption of artificial intelligence, along with other emerging technologies that improve productivity and organizational effectiveness.
Lead the organization's cloud strategy to improve scalability, resilience, performance, and cost efficiency.
Develop technology investment priorities and annual capital and operating budgets.
Establish governance structures that ensure technology initiatives align with organizational strategy and deliver measurable business value.
Lead the strategy, governance, and optimization of the organization's enterprise technology platforms.
Oversee various platforms, including Salesforce, and the organization's enterprise applications portfolio, with the goal of consolidating and better integrating platforms and ensuring that they can seamlessly communicate with one another.
Develop an integrated technology ecosystem connecting CRM, fundraising, ticketing, registration, finance, marketing, customer service, and other business systems.
Establish enterprise data governance standards that improve data quality, reporting, and organizational decision-making.
Expand automation and workflow optimization to improve efficiency across departments.
Create a unified, 360-degree constituent view supporting engagement, fundraising, programming, and analytics.
Maintains a hands-on approach to major technology initiatives, remaining actively engaged in solution design, implementation, and organizational adoption.
Provide executive oversight for secure, resilient, and scalable technology operations.
Lead IT Operations, infrastructure, networking, cloud services, end-user computing, and technology support.
Develop and maintain a comprehensive cybersecurity strategy, including risk management, incident response, disaster recovery, business continuity, and security awareness.
Ensure technology infrastructure meets evolving organizational needs while maintaining high levels of availability, performance, and security.
Partner with external security, infrastructure, and managed service providers to maintain best practices.
Establish technology policies and governance that support compliance, privacy, and responsible risk management.
Lead the evolution of 92NY's digital platforms to enhance constituent engagement and organizational impact.
Oversee website technology, digital platforms, search capabilities, analytics, and customer-facing technologies.
Partner with business leaders to improve digital experiences that increase engagement, participation, fundraising, and customer satisfaction.
Utilize analytics and user insights to continuously improve digital performance.
Identify opportunities to leverage technology to strengthen programming, communications, and constituent engagement.
Build and lead a high-performing technology organization.
Provide strategic leadership for IT Operations, Web & Digital Platforms, and Enterprise Applications & Business Systems.
Recruit, develop, mentor, and retain exceptional technology talent.
Foster a culture of collaboration, accountability, innovation, customer service, and continuous improvement.
Develop leadership capabilities throughout the technology organization.
Promote strong partnerships across departments and cultivate technology literacy throughout the organization.
Ensure technology investments deliver organizational value.
Oversee relationships with technology vendors, consultants, implementation partners, and managed service providers.
Negotiate contracts, licensing agreements, statements of work, and service-level agreements.
Establish project portfolio management practices that prioritize initiatives based on strategic value and organizational capacity.
Ensure projects are delivered on schedule, within budget, and achieve intended business outcomes.
Develop technology investment strategies that maximize organizational return while effectively managing risk.