Vice President, Lean Operations & AI Transformation

Experian • Costa Mesa, CA

6d • Remote

About The Position

The Vice President, Lean Operations & AI Transformation will build and lead the operating system that fuels revenue growth: a disciplined Lean management approach to eliminate waste and variability, fused with AI and intelligent automation deployed as a genuine force multiplier. This is not an automation-for-its-own-sake mandate. The objective is capacity creation — freeing people from repetitive, low-judgment work so they can be redeployed to the higher-value, relationship-driven, and decision-intensive work that actually differentiates the business. Every initiative should answer the same question: does this create capacity we can reinvest in growth? The role will launch inside Operations — standing up the team, the methodology, and an early portfolio of wins — and is explicitly designed to scale outward. As credibility and results accumulate, this leader will take on a matrixed leadership posture across Sales, Client Services, Finance, Compliance, and other Auto functions, serving as the enterprise's go-to authority for how Lean and AI are applied across the business.

Requirements

• Ten (10+) years leading operations, process excellence, or business transformation.
• Direct experience designing and running Lean/continuous-improvement programs at scale.
• Demonstrated success integrating AI and intelligent automation (RPA, IDP, conversational AI, agentic AI, generative AI) into operational workflows, with measurable capacity and financial outcomes.
• Experience operating in a high-growth or scaling business, with a track record of building operating leverage — enabling revenue growth without proportional cost or headcount growth.
• Proven matrixed leadership: the ability to earn credibility and drive change across functions without formal authority, building coalitions and consensus in a matrixed organization.
• Executive-level communication skills, with the ability to translate between Lean methodology, technical AI/automation concepts, and business/financial outcomes for varied audiences.
• Financial and analytical fluency.

Nice To Haves

• MBA or advanced degree in a related field strongly preferred.
• Lean Six Sigma Black Belt (or equivalent Lean/continuous-improvement certification) strongly preferred; Master Black Belt a plus.
• Formal training or certification in AI, automation platforms (e.g., UiPath, Automation Anywhere, Azure AI, AWS AI/ML), or data science is a plus.

Responsibilities

• Build and lead the operating system that fuels revenue growth through a disciplined Lean management approach.
• Eliminate waste and variability using Lean principles.
• Fuse AI and intelligent automation into operational workflows.
• Create capacity by freeing people from repetitive, low-judgment work.
• Redeploy freed-up personnel to higher-value, relationship-driven, and decision-intensive work.
• Ensure every initiative answers the question: does this create capacity we can reinvest in growth?
• Launch the team, methodology, and an early portfolio of wins within Operations.
• Scale the Lean and AI initiatives outward across the enterprise.
• Take on a matrixed leadership posture across Sales, Client Services, Finance, Compliance, and other Auto functions.
• Serve as the enterprise's go-to authority for how Lean and AI are applied across the business.
• Build and lead a lean, high-performing team.
• Scale capability through citizen development and centers of excellence.
• Design workforce transition plans, reskilling paths, and communication strategies alongside technical deployments.
• Build the business case for initiatives and own ROI reporting to senior leadership.

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Executive