Senior UX Writer, Contract

Critical Mass • Calgary, AB

3d

About The Position

One of Critical Mass' clients is looking for a Senior UX Writer who is exceptional at driving the direction of content and creating cohesive product narratives across multiple platforms and touch points. The team works across the client's transactional projects, touching everything from complex user flows to micro copy. As a Senior UX Writer, your portfolio showcases content that improves the overall user experience. To achieve this, you've collaborated with a variety of disciplines, including user experience, design, product, engineering, etc. Working with each, you have created cohesive language and a unified voice across products and platforms. This role offers an opportunity to devise imaginative UX solutions for one of the most recognized brands in the world.

Requirements

• 6+ years of copywriting experience with significant focus on exceptional UX writing, transactional content, or product copy
• A keen enthusiasm for and demonstrable understanding of Web trends and technologies
• Proven ability to lead content strategy and influence cross-functional stakeholders
• Deep understanding of user experience, conversion optimization, and customer journey design
• Experience navigating legal, compliance, and accessibility requirements

Responsibilities

• Translate creative direction and copy points from creative briefs into engaging and effective copy concepts (incl. translate complex or technical topics into clear, accessible language)
• Own the strategy and execution of transactional copy across email, SMS, in-app messaging, and emerging channels
• Write and optimize transactional content (checkout flows, order confirmations, shipping updates, error states, account notifications)
• Edit and proofread content to maintain high quality standards
• Partner with UX, product, engineering, and legal teams to ensure copy supports business goals and user needs
• Collaborate with creative team members to determine the conceptual and copy direction
• Mentor junior writers and provide creative direction on transactional projects
• Work on multiple projects simultaneously

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed