Senior UX/UI Designer
About The Position
As a Senior UX Design Lead, you will guide government clients through Steampunk’s Design Intelligence™ framework, using human-centered methods to solve complex user experience challenges. You will plan and execute UX initiatives from discovery through interface design, including research, prototyping, iteration, visual design, user testing, usability testing, and accessibility testing. You will represent the voice of the customer and ensure that user needs are considered and addressed in proposed solutions. The role is part of a team focused on client-oriented, mission-driven work. Steampunk combines human-centered design with government contracting to create impactful, practical, and scalable solutions for clients’ changing needs.
Requirements
- Bachelor’s degree or equivalent experience in HCD, HCI, and/or UX design.
- At least 6 years of professional UX and UI experience designing viable solutions for multi-platform digital products.
- Current portfolio demonstrating design ideology, methods, tools, skills, and craft.
- Demonstrated experience with primary and secondary user research, including user interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting, and applying insights to personas, journey maps, site maps, ecosystem maps, information architecture, and interface design.
- Demonstrated UI design experience, including wireframing, low- and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing.
- Knowledge and experience with Section 508 compliance requirements.
- Experience on a Scrum team within an Agile delivery framework, integrating research and design into technical sprints, and writing user stories and story pointing.
- Proficiency with tools such as Adobe Creative Suite, Sketch, Figma, Zeplin, and other prototyping tools.
- Ability and desire to keep pace with changing industry tools and best practices and recommend approaches for the best outcome.
- Experience collaborating on multidisciplinary delivery teams, including service designers, technologists, data scientists, engineers, solution architects, and change managers.
- Strong problem-solving curiosity and analytical skills.
- Collaborative approach with excellent written communication and presentation skills.
- Experience working in a project-based environment.
- Must have an active Secret Clearance or a current CBP Full Scope BI.
Nice To Haves
- Previous work experience in or with the federal government.
- Previous work experience as a consultant.
- Experience working on a cross-functional Salesforce implementation team.
Responsibilities
- Participate in discovery to understand client missions and goals, stakeholders, users and their ecosystems, current-state journeys, user segments, and program and project objectives.
- Conduct workshops and interviews to frame pain points and opportunities, define insights, validate hypotheses, and create an experience vision.
- Use artifacts such as journey maps, service blueprints, personas, ecosystem maps, and experience maps to craft user experiences.
- Conduct user research and testing, translating user needs into implementable digital experiences.
- Collaborate and communicate stakeholder and user needs on cross-functional teams in an agile environment.
- Account for the specifications and constraints of relevant technologies, platforms, and operational environments.
- Design intuitive, elegant, and accessible interfaces using a test-and-learn process.
- Ensure deliverables across multiple projects are produced to a high standard.
Benefits
- Steampunk states that additional benefits are part of its total compensation package, but specific benefits are not listed in the description.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
