Senior UX Strategist
About The Position
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Requirements
- Extensive experience in UX strategy, experience architecture, service design, or a related discipline.
- Strong portfolio demonstrating systems‑level thinking, cross‑product experience design, and strategic frameworks.
- Expertise in customer research methods and the ability to translate insights into actionable strategy.
- Proven ability to influence senior stakeholders and drive alignment across product, design, and engineering.
- Deep understanding of design systems, experience principles, and scalable UX processes.
- Excellent communication and facilitation skills, with the ability to simplify complexity and drive clarity.
- Experience leading cross‑functional workshops, journey mapping sessions, and strategic planning efforts.
- Comfortable navigating ambiguity and shaping direction in complex, multiteam environments.
Responsibilities
- Lead the development of a multi‑product UX strategy that aligns with company‑wide goals and customer needs.
- Create research plans, oversee execution and analysis that uncover insights and opportunities across the product lines.
- Define experience principles, design standards, and frameworks that ensure consistency and quality across product teams.
- Partner with product leadership to shape cross product journeys and ensure experience strategy is reflected in roadmaps and prioritization.
- Conduct and synthesize customer research, behavioral insights, and market trends to inform experience direction.
- Facilitate journey mapping, service blueprinting, and experience modeling to identify opportunities and guide decision-making.
- Collaborate with design, product, and engineering teams to ensure strategic alignment and cohesive execution across touchpoints.
- Drive cross‑team workshops/ working sessions that enhance alignment on experience practices and ensure their effective integration into product roadmaps.
- Establish governance models and review processes that maintain quality and consistency across teams.
- Mentor and guide UX designers and researchers, fostering a culture of customer‑centricity and design excellence.
- Partner with the Product Manager for Experience & Process Excellence to ensure process frameworks and experience standards reinforce each other.
- Measure and communicate the impact of experience improvements through qualitative and quantitative insights.
- Facilitate workshops and co-creation sessions with internal teams and customers to generate insights and foster shared ownership of service outcomes.
- Tooling strategy that compliments overall UX strategy and responsibilities across the experience team.
Benefits
- health, dental, and vision insurance coverage
- employee wellness
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
