UX Content Strategist, Specialist

Vanguard • Malvern, PA

1d • Hybrid

About The Position

We’re looking for a collaborative, client‑obsessed UX professional to help lead the Profile & Account Settings Lab. This person can set a vision, bring people along, and translate complexity into calm. This is a hybrid role for someone who loves shaping what we build and how we talk about it. This role is both a chance to bring a unified profile & account settings experience to crossover clients including creating mobile native flows. You’ll bring confidence, humanity, and clarity to clients updating their account information. You'll make an impact creating a consistency across divisions and channels, storytelling for senior audiences, and influencing the direction of the experience.

Requirements

• Five years related work experience.
• Two years in user experience, digital marketing, or similar preferred.
• Undergraduate degree or equivalent combination of training and experience.

Nice To Haves

• Graduate degree preferred.

Responsibilities

• Creates in-depth, compelling communications and positioning on a range of subjects, including Vanguard funds, products, and services; financial markets; the economy; regulatory matters; portfolio construction and theory, and internal communication topics.
• Exercises decision making authority and interacts with user experience test subjects.
• Displays versatility and demonstrates understanding of user experience principles in producing clear communications through a wide range of styles and channels, including responsive web pages, campaigns, ads, emails, presentations, blogs, videos, letters, articles, videos, and social media channels.
• Partners with user experience team to set up tests, measure effectiveness, solve problems, and create communication content that meets user experience goals.
• Expertly presents and "sells" content and design solutions to senior management, project teams, partners, and stakeholders.
• Ensures the success of the strategy.
• Participates in discussions on user-centered design principles, visual design, user behavior, interactions, and Vanguard's brand.
• Plans communication content in consideration of universal design principles and tags content to interface with a wide variety of technologies.
• Provides creative direction and guidance on messaging and/or content strategy across mediums, working closely and collaboratively with designers, developers, marketing managers, and business leaders.
• Leads the creation of new approaches or processes with a 1-3 year outlook.
• Serves as a mentor to less experienced writers by providing specific feedback on their copy, story ideas, new media formatting, and interviewing skills.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree