Senior UX Researcher

OneTrust•Atlanta, GA

1d•$116,475 - $174,713•Hybrid

About The Position

OneTrust is seeking a Senior UX Researcher to join their UX team and help deepen their understanding of customer needs and shape better product experiences across complex enterprise workflows. This role is a senior individual contributor position focused on planning, leading, and delivering high-impact research that informs product strategy, design direction, and prioritization. The researcher will partner closely with Product, Design, Engineering, and cross-functional stakeholders to ensure decisions are grounded in evidence, user needs, and business context. Additionally, they will help elevate research quality and maturity by mentoring others, improving practice standards, and enabling teams to move from insight to action.

Requirements

4+ years of relevant UX research experience working on digital products and generating actionable insights that drive measurable impact
Degree in Human-Computer Interaction, Psychology, Human Factors, Sociology, Anthropology, Design Research, or a related field, or equivalent practical experience
Deep understanding of qualitative and quantitative research methods at scale, including usability evaluation, stakeholder interviews, surveys, focus groups, ethnographic research, diary studies, and concept testing
Ability to independently scope, design, execute, synthesize, and communicate impactful research in a fast-paced product development environment
Experience integrating research into product and design roadmaps and influencing both short-term decisions and longer-term strategy
Strong storytelling and communication skills, with the ability to explain research process, findings, tradeoffs, and recommendations to diverse audiences
Experience collaborating cross-functionally with Product Managers, Designers, Engineers, and business stakeholders
Experience working in B2B or enterprise SaaS environments
Familiarity with research and analytics tools such as Pendo, Maze, survey platforms, repository systems, or similar solutions
Ability to use AI-enabled tools to support synthesis, pattern identification, or workflow efficiency while maintaining research integrity, quality, and ethical standards

Nice To Haves

Experience working in regulated or trust-sensitive domains is a plus

Responsibilities

Lead end-to-end qualitative and quantitative UX research across the product lifecycle, from generative discovery through evaluative validation
Translate ambiguous product, design, and business questions into clear research plans, methodologies, and actionable outputs
Conduct and synthesize research using a range of methods such as usability studies, interviews, surveys, concept testing, diary studies, field research, and journey mapping
Deliver credible, insight-rich recommendations that influence roadmap decisions, design direction, and customer experience strategy
Partner closely with Product Managers, UX Designers, Engineers, Data partners, and business stakeholders to identify opportunities and integrate research into planning and execution
Advocate for the user by connecting research findings to measurable product and customer outcomes
Coach and guide designers, PMs, and other collaborators on research best practices, study design, and insight activation
Contribute to the growth of OneTrust’s research practice through templates, documentation, reusable frameworks, and high-quality storytelling
Leverage tools such as analytics platforms, feedback channels, and AI-assisted workflows responsibly to improve efficiency while maintaining rigor, human judgment, and research ethics
Ensure research is conducted in a way that reflects strong standards for privacy, consent, accessibility, and trust