Senior UX Researcher – Merch & Employee Tools

Target • Minneapolis, MN

15d • Hybrid

About The Position

The Senior UX Researcher, supporting Merchandising Tools experience, will be at the forefront of evolving Target’s digital experience for buyers, planners, and merchandising teams. This role focuses on shaping the experience with ease, simplicity, and growth for businesses selling products with Target. The researcher will evolve the understanding of the merchandising team’s experience, needs, and pain points, focusing on the end-to-end experience. They will influence the product development process for digital merchandising tools, working with cross-functional teams to ensure experiences align with team member needs, business objectives, and technological feasibility. The Senior UX Researcher is responsible for planning, executing, and synthesizing research to create actionable insights for cross-functional product development teams, translating research data into powerful stories that help shape Target’s products. This role is a key partner to several functions in the digital group, including product managers, UX product designers, engineers, data scientists, content designers, accessibility consultants, and merchandisers.

Requirements

• 4+ years experience as a product researcher with a strong portfolio showcasing successful case studies.
• Experience in UX Research methods, including remote moderated & unmoderated testing, online & in-context (store) intercepts.
• Excellent written and verbal communication skills; demonstrated ability to effectively communicate complex concepts to cross-functional partners.
• Genuine curiosity about people and experiences.
• Exceptional interpersonal and communication skills; comfortable speaking to a diverse group of people and leading conversations to discover research insights.
• A strong ability to tell compelling stories from data.
• Comfortable with ambiguity and the ability to prioritize; demonstrated ability to manage multiple projects (both small and large) and adjust to changing priorities.
• Strong project management skills – experience managing multiple projects at various stages in the product design life cycle.
• Experience running, recruiting, moderating and analysis of online panels and thinking strategically about their application.
• Proficient in Powerpoint, Outlook, Word and other MS Office software.

Nice To Haves

• Preferred 4-year degree in Anthropology, Social Science, Design Research, Psychology, Human Factors, HCI, or related field.

Responsibilities

• Use skills, experience, and talents to lead research in the Vendor Management space by conducting and synthesizing research projects, such as: in-person moderated testing, remote moderated & unmoderated testing, surveys, heuristic reviews, benchmark studies, concept testing, online & in-store intercepts.
• Utilize both quantitative and qualitative research methods and know when to use one or the other.
• Support Lead Researchers with research requests, from scoping initiatives, executing testing needs, and synthesizing findings.
• Support product teams (product managers, product designers, engineering) throughout the research project life cycle – recommending appropriate methodology, scoping, and coordinating the entire process, facilitating in-field research and post-research synthesis through analysis.
• Assist the broader Product Research team in keeping the ongoing research library up-to-date and comprehensive.

Benefits

• Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more.
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree