Senior UX Researcher

Newfire Global Partners•Boston, MA

16h•$130 - $179•Remote

About The Position

Newfire Global Partners is a leading technology firm that specializes in building transformative software solutions for some of the world’s most innovative companies. With a presence across four continents, Newfire Global brings deep expertise in digital healthcare, AI-driven analytics, and enterprise technology. The firm’s track record of delivering scalable, high-impact solutions has made it a trusted partner for organizations seeking to drive meaningful change through technology. We are passionate about the purpose-driven mission to help improve the quality of care for patients and are building a collaborative, innovative, and inclusive culture. We are a fully funded company founded by serial entrepreneurs with a stable client base. Opportunity for impact Newfire Global Partners, a leader in developing disruptive healthcare technology, collaborates with Fortune 500 companies and start-ups to drive transformation. Newfire is seeking a Senior UX Researcher with SaaS experience to drive the modernization and spearhead the development of a unified, next-generation clinical technology platform for a current healthcare client. This new platform will serve as the foundation for all clinical data and operations across every line of business. By creating a robust and innovative solution, this leader will enable enhanced care management, utilization management, and data-driven decision-making—ultimately working to improve healthcare outcomes for millions of Americans.

Requirements

3–6 years of professional UX research experience, with demonstrated ability to lead studies independently from planning through synthesis
Proficiency across qualitative methods; working knowledge of quantitative and mixed-methods approaches
Background in embedded, collaborative product team environments (in-house or agency)
Strong synthesis skills — able to move from raw data to insight without losing nuance
Clear, compelling communicator who can translate research findings for PM, engineering, and executive audiences
Comfortable navigating ambiguous briefs — brings structure and proposes sharper research questions
Familiar with research operations: recruitment, consent, moderation, and repository management
Proficient in common research and collaboration tools (e.g., UserZoom, Optimal Workshop, Dovetail, Figma, Miro)

Nice To Haves

Experience working in healthcare, regulated industries, or other complex enterprise domains preferred; direct experience with clinical workflows, payer systems, or care delivery is a meaningful plus
Experience conducting research with users navigating high-stakes, high-complexity systems — whether in healthcare, financial services, government services, or similar

Responsibilities

Design and execute user research studies independently — selecting appropriate methods for the question, the timeline, and the constraints of each project
Lead qualitative methods including in-depth interviews, contextual inquiry, observational studies, diary studies, and moderated usability testing
Contribute to quantitative and mixed-methods work including surveys, unmoderated testing, and integration of behavioral analytics
Manage the operational realities of running research: participant recruitment and screening, consent processes, scheduling, note-taking protocols, and data management
Synthesize findings from individual studies into clear, actionable insights — not just summaries, but conclusions the team can act on
Create research deliverables (personas, journey maps, research reports, insight repositories) that communicate findings effectively to non-researcher audiences
Present findings to product and engineering partners and, when appropriate, to client leadership — translating user behavior into product and business implications
Contribute to the team's shared research repository so past findings are accessible and reusable across projects
Partner closely with designers to connect research insights to design direction — staying engaged through how findings get applied, not just handing off a report
Collaborate with product managers to ensure research is integrated into roadmap planning and prioritization
Advocate for users in cross-functional discussions — representing what users actually need, especially when that's in tension with what stakeholders assume
Push back on briefs that haven't been sufficiently defined, and propose better research questions alongside the pushback
Stay current with research methods, tools, and AI-assisted approaches; share relevant learnings with the team
Support junior researchers and designers in how to work with users more effectively
Contribute to the evolution of team research practices, templates, and norms