Senior UX Researcher - Medicaid and CHIP (Multiple Roles)

A1M Solutions

8h • $125,000 - $155,000 • Remote

About The Position

As an A1M Senior UX Researcher, you think and work strategically and tactically to plan, design, and conduct user research that informs products, policy, content, and design. You collaborate with stakeholders such as policy SMEs, designers, and technology leads, using a range of skills to uncover user needs and align research with strategic goals. Senior UX Researchers do not always have formal people management or lead responsibilities, but skills in teaching and coaching are essential.

Requirements

• 8+ years of relevant professional experience.
• Your portfolio or resume should demonstrate: Prior experience working in government or government consulting (local, state, or federal)
• Critical thinking about the process and outcomes of research
• Well-crafted research deliverables, such as reports or presentations
• Facilitation of research synthesis activities, generating insights and opportunities for intervention
• Identifying opportunities to introduce change and scale successful research efforts within organizations
• Employees must have been residents in the United States for 3 of the past 5 years.
• Must already have legal authorization to work within the US and not require ongoing visa sponsorship to maintain legal authorization to work.
• Must be a permanent US resident.
• New hires will need to complete a Public Trust form (Standard Form 85 or 85P questionnaire).
• Active participation in client virtual meetings, including being on camera, is an essential function.

Nice To Haves

• Experience working with a social impact-focused product team or in civic tech
• Experience working with distributed, cross-functional teams, including product managers, designers, engineers, and subject matter experts
• Personal experience with government health and human services programs
• Working knowledge of Medicare, the ACA, MACRA, Medicaid, or CHIP
• Familiarity with SAFe and agile methodologies
• College degree in Psychology, Information Science, Graphic Design, or a related field

Responsibilities

• Lead complex or multi-stream research efforts that inform program and contract strategy.
• Apply advanced qualitative and quantitative methods to solve multifaceted research needs.
• Mentor peers and strengthen team capability through guidance and feedback.
• Craft compelling insights that shape product priorities and stakeholder alignment.
• Drive adoption of research findings across teams to influence roadmap decisions.
• Coach others on how to integrate user feedback and an understanding of human behavior at every stage of the process.
• Guide clients and teams on how to make user research analysis and findings actionable.
• Influence impactful, strategic improvements to user experiences through implicit and explicit leadership.
• Shape how your discipline expresses its intent across the program and ensure prioritization of accessibility and scalability.
• Articulate rationale to complex stakeholder groups who may have competing priorities.
• Set clear objectives and make informed decisions to drive long-term success.
• Build connections and relationships between people, teams/projects, and A1M and clients in ways that prevent and break down silos, enabling new opportunities for improved delivery.
• Get buy-in from relevant parties (teammates, team leads, government stakeholders, etc.) to make sure necessary work happens.
• Proactively recognize risks and conflicts within the team and clients, help identify approaches, and take action – manage up (understanding timing, context and other pressures, etc.) and escalate when appropriate.
• Evaluate your own skills and deliverables, and proactively seek learning opportunities to continuously improve.
• Initiate and drive projects that require working with multiple people in other disciplines and practices on challenging problems.
• Coach and mentor people not just within your own practice or discipline, but across practice areas – for example, designers coaching engineers.
• Anticipate and proactively provide information needed by other practices and disciplines.
• Proactively identify and respond to government requirements or policy that may impact project work, such as accessibility, PRA, FOIA, acquisition regulations, and security compliance.
• Sufficient government understanding to anticipate needs of government partners and users, and be prepared to speak to them proactively.
• Trusted to represent the company and team to clients, including in challenging situations.

Benefits

• Medical, dental, and vision coverage
• Life insurance, short-term disability, and optional voluntary benefits
• 401(k) retirement benefits with employer matching
• Four weeks of paid time off, seven company holidays, two personal days, and your birthday off
• Paid volunteer time
• Wellness reimbursements
• Budgets to support training, development, travel, and office supply needs
• Donations to a nonprofit of your choice upon hire and a few times throughout each year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree