Senior UX Researcher

Thomson Reuters • Toronto, ON

2d • CA$105,000 - CA$155,000 • Hybrid

About The Position

Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies, and communities globally. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. Our customers range from small entrepreneurs to large corporations and government clients across the globe. They are under a lot of pressure to ensure the products and services they purchase meet their business needs and are confident in knowing how to use them. As a Senior UX Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. You will be embedded within a core product area, developing subject matter expertise while delivering research that directly informs product strategy and design decisions. The research activities you lead will help the team develop a deeper understanding of the users we serve. You will help the team act on user insights to empower our customers and play a critical role in the measurement lifecycle, helping guide the team to address our customers' biggest pain points as they accomplish their jobs to be done.

Requirements

• A Master's degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or a related discipline — or equivalent industry experience
• 5+ years of UX research experience; candidates with a Bachelor's degree and strong demonstrated industry experience will also be considered
• Experience in UX research on B2B SaaS solutions
• Experience conducting both exploratory/generative and tactical research, including usability testing and concept testing across moderated and unmoderated formats
• Experience conducting qualitative and quantitative research throughout an agile development process
• Strong analytical and problem-solving skills, with comfort planning, prioritizing, conducting, analyzing, and communicating research across a variety of contexts and stakeholder levels — including senior leadership
• Excellent verbal and written communication skills, with the ability to build compelling research narratives and communicate insights effectively to cross-functional teams and leadership
• A curious, hands-on approach to leveraging generative AI tools to accelerate UX research workflows (applied experience is a strong asset)
• The ability to operate independently with minimal administrative overhead, while remaining communicative and collaborative with your manager and key stakeholders

Nice To Haves

• Experience with data analytics to inform UX research direction
• A portfolio is a nice-to-have; all candidates will be expected to walk through at least one strong past project during the interview process

Responsibilities

• Determine and recommend the most efficient and effective user-centered research approaches — qualitative and quantitative — to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process
• Lead exploratory and generative research studies, including discovery research that frames the problem space, identifies user needs, and gathers enough evidence and initial direction to define what to do next
• Plan, design, and execute tactical research initiatives such as usability testing and concept testing, using both moderated and unmoderated methodologies (e.g., facilitated sessions, surveys, click tests)
• Monitor UX project execution, including establishing and tracking relevant UX project metrics and UX product scorecards
• Develop foundational UX research artifacts such as user journeys, behavioural archetypes, heuristic guidelines, etc.
• Synthesize qualitative and quantitative data to help drive product and design decisions
• Work collaboratively with UX designers, content writers, product teams, development teams, and other stakeholders as part of an agile software development process
• Support, partner with, and influence multi-disciplinary teams — including leadership across product and other business areas — to execute UX projects
• Leverage generative AI tools to accelerate and enhance research workflows and processes
• Be a self-starter — take initiative and drive projects from beginning to end with a high degree of independence
• Take ownership of self-development; stay current with emerging research techniques, tools, and AI-driven practices in the field of UX
• Mentor and assist UX Researchers as needed
• Be a dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree