Senior UX Researcher, Quantitative

Target•Minneapolis, MN

2d•Hybrid

About The Position

The Global UX team at Target is a collaborative group of design, research, and accessibility experts dedicated to enhancing and innovating digital experiences for Target's guests, team members, and partners. This role focuses on improving and innovating digital experiences for Target's guests, team members, and partners. The Enterprise Quantitative UX Researcher will lead quantitative UX research for Target's enterprise experiences. This includes understanding the needs, behaviors, and outcomes of internal users such as team members, business partners, and vendors. The role involves owning and evolving critical voice-of-user and experience measurement programs like System Usability Scale (SUS) measurement, Voice of Vendor/Voice of Business Partner programs, intercept surveys, benchmarking, and other scalable quantitative research efforts. The researcher will apply quantitative expertise to shape the design, measurement, governance, and activation of these programs, linking user experience, product health, business outcomes, and enterprise priorities. This position collaborates closely with qualitative UX researchers, product, design, technology, analytics, data science, business teams, and insights partners to validate and quantify user needs, identify population-level patterns, and translate complex data into actionable implications for product strategy, design decisions, and business impact. The role also involves bringing quantitative insights to life through reporting, dashboards, storytelling, and reusable measurement approaches. Success in this role requires strong quantitative expertise, UX research judgment, the ability to clarify complex questions, and the skill to transform complex data into influential narratives.

Requirements

5+ years of experience in UX research, quantitative research, applied research, consumer insights, human factors, behavioral science, data science, or a related field.
Strong expertise in quantitative UX research methods, including survey design, sampling, measurement, statistical analysis, benchmarking, segmentation, and longitudinal tracking.
Experience applying advanced quantitative methods, such as experimental design, survey methodology, causal inference, multivariate analysis, or psychometrics, to answer product and user experience questions.
Experience designing and managing large-scale survey, voice-of-user, or experience measurement programs that inform product, design, business, or operational decisions.
Experience applying quantitative methods and tools, including survey analysis, statistical testing, regression or driver analysis, segmentation, dashboarding, and platforms such as Qualtrics, Medallia, FullStory, SQL, R/Python, Tableau, Power BI, Looker, or similar tools.
Ability to connect quantitative research with qualitative research, behavioral data, product analytics, experimentation, and business performance.
Strong data-driven storytelling skills, with the ability to translate complex analysis into clear implications for user experience, product strategy, and business impact.
Ability to clarify complex questions, define research priorities, and move work forward with sound judgment and strong cross-functional partnership.
Interest in experimenting with AI-enabled tools and emerging capabilities to improve quantitative research workflows while maintaining research quality, ethics, and rigor.
Experience working in large, matrixed organizations and partnering across UX, product, technology, analytics, data science, business, and insights teams.

Nice To Haves

Experience with enterprise, employee, B2B, retail operations, supply chain, or internal tools research is a plus.

Responsibilities

Define and evolve Enterprise UX measurement strategy, including what to measure, how to measure it, and how experience metrics connect to product health, business outcomes, and organizational priorities.
Own and evolve Enterprise UX Research measurement programs, including SUS, Voice of Vendor / Voice of Business Partner, intercept surveys, benchmarking, and new longitudinal voice-of-user programs.
Shape how Enterprise UX Research approaches measurement, survey strategy, sampling, analysis, reporting, and insight activation.
Design and execute quantitative research, including survey design, sampling, segmentation, statistical testing, driver analysis, benchmarking, longitudinal tracking, and quantitative validation.
Design scalable quantitative research to answer ambiguous product questions, validate hypotheses, evaluate concepts and experiences, and generate insights that inform product strategy and experience decisions.
Develop scalable measurement frameworks and governance that enable consistent, reusable, and trustworthy UX measurement across Enterprise product teams.
Partner with UX Research, Product, Design, Technology, Analytics, Data Science, and business teams to connect attitudinal research, behavioral data, product analytics, experimentation, and business data.
Translate quantitative signals into actionable insights by connecting survey data, product analytics, behavioral data, and business metrics to help teams make better product and investment decisions.
Partner with Research Operations and cross-functional teams to evaluate and pilot responsible uses of AI, automation, and emerging tooling that improve quantitative research workflows, reporting, analysis, and insight activation.
Translate complex quantitative analysis into clear, actionable narratives for product teams, business partners, and senior leaders.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

Benefits

Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance
401(k)
Employee discount
Short term disability
Long term disability
Paid sick leave
Paid national holidays
Paid vacation

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