Senior UX Researcher, Growth

Etsy•Brooklyn, NY

3d•Hybrid

About The Position

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee , whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. We are looking for a Senior UX Researcher to join Etsy’s newly formed Growth team. In this role, you will be leading research on a workstream within Growth. As a Senior UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, marketers and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy. The Growth org works across the entire buyer experience to identify new opportunities to accelerate growth for the Etsy marketplace. We partner closely with Marketing to focus on offsite to onsite experiences, engagement flywheels, building relationships with Etsy customers and future-facing opportunities for growth. This team works across product, marketing, and analytics and is made up of key partners in Product, Design, Analytics, Engineering, Marketing, and more. This team works in a fast-paced environment, requiring you to be adaptable in order to meet the needs of the business.

Requirements

Demonstrating an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of modern trends in Web and app design
Experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
Experience leading research at different parts of the product development process, from discovery to delivery
An engaging storyteller and clear communicator, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
Ambitious, meticulous, and able to balance multiple projects at a time
Hold subject matter expertise and experience working on e-commerce

Responsibilities

Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards
Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
Conduct remote, on-site, and in-field user research studies with Etsy buyers and sellers
Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
Promote proven research methodologies across the company
Manage third-party research vendors (e.g., research agencies, moderators) as needed