Senior UX Designer

Children's Wisconsin•Milwaukee, WI

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Requirements

Bachelor's Degree Software Development, Web Design & Development, Computer Programming, IT, or related discipline required
5+ years of UX design experience (healthcare experience is a plus but not required) required
Experience with Figma, Sketch, or similar design tools
Experience with Microsoft tools
Strong understanding of accessibility, inclusive design, and trauma informed design principles informed design principles
Ability to communicate clearly with both technical and non technical stakeholders
Empathy, curiosity, and a passion for improving the healthcare experience for children and families
A portfolio demonstrating user centered design processes, thoughtful problem solving and polished interaction design centered design processes

Nice To Haves

User Experience/Nielson Norman Group-UX Certification preferred

Responsibilities

Lead user research and experience design for pediatric digital products, conducting interviews, contextual inquiries, and usability testing to understand the needs of children, families, and clinical staff.
Turn research insights into personas, journey maps, and service blueprints that guide product and enterprise initiatives.
Work spans web, mobile, app, and in‑hospital systems, to create accessible wireframes, prototypes, and interaction flows.
Collaborate with product, engineering, UX strategy, and clinical partners to define requirements, refine designs, and contribute to a pediatric-focused design system.
Through continuous testing and iteration, improve patient satisfaction, support clinical workflows, and elevate the overall digital experience.
Conducts digital research with patients, families, and clinical staff through remote interviews, digital contextual inquiry, and usability testing, with additional support for enterprise level studies.
Converts digital research findings into personas, journey maps, service blueprints, and insights that inform both product teams and enterprise initiatives.
Champions the digital needs of children and caregivers—including diverse cultural, linguistic, and accessibility requirements—across product work and broader enterprise projects.
Develops wireframes and high fidelity mockups, screen-flow diagrams, and interface prototypes.
Designs intuitive, emotionally supportive digital experiences across web, mobile, Children’s Wisconsin app, and hospital systems.
Creates wireframes, prototypes, and interaction flows.
Partners with product managers, developers, UX strategists, and clinical leaders to define requirements and align on priorities.
Supports service design initiatives that span digital and physical touchpoints.
Participates in cross functional design reviews and contributes to a growing design system tailored for pediatric care.
Plans and runs usability tests with family resource groups, internal partners, etc.
Analyzes feedback and data to refine designs and improve overall experience quality.
Measures the impact of design decisions on patient satisfaction, efficiency, and clinical workflows.