Senior UX Designer, Amazon Delivery Customer Experiences
About The Position
Amazon Delivery's Customer Experiences team is seeking a Senior UX Designer to help redefine same-day delivery for millions of customers worldwide. In this role, you will collaborate with senior leaders and diverse teams across multiple partner organizations, turning ambitious ideas into seamless experiences through rapid exploration and creative problem-solving. Your work will uncover customer needs and translate them into experiments to elevate how people perceive and trust same-day delivery. A key aspect of this role is knowing where to multiply your impact by empowering teams to move fast on incremental work while you drive the bigger innovations that reshape the experience. You will also be connected with amazing designers and researchers across the organization working through different lenses to raise the bar on the customer experience overall.
Requirements
- 7+ years of design experience
- Have an available online portfolio
- Experience defining and maintaining design patterns and UX standards
- Experience designing customer facing retail products
- Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
- Experience in life cycle design projects from design strategy through execution
- Knowledge of best practices for information architecture and interaction design, user-centered design process
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
- Experience designing and managing workflow with AI tools
Nice To Haves
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience presenting designs and collaborating with all levels of the organization
- Experience presenting to and effectively advising senior leaders outside of design
- Experience providing and effectively communicating strategic and tactical recommendations based on data
Responsibilities
- Bring forward innovative ideas that set a new standard for how customers interact with and trust same-day delivery
- Advocate and design for the customer through objective data such as market analysis, user insights, technical constraints/opportunities, and business context
- Partner closely with business and development teams to plan and balance immediate changes with long-term, extensible solutions
- Leverage AI-assisted tools to accelerate ideation, exploration, and prototyping — while applying strong design judgment to refine and validate concepts through user flows, wireframes, visual designs, and high-fidelity prototypes that support decision-making and development
- Create reusable design frameworks and AI-enabled resources — such as templates, systems components, and automated workflows — that empower partner teams to self-serve incremental design needs, while directing your focus toward high-impact strategic initiatives
- Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, research studies, and analytic interpretation
- Present design work to UX partners, cross-disciplinary teams, and executive leaders
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
