Senior UX Designer, Intelligent Experiences
About The Position
Join HP’s Global Experience Design team and help shape the future of intelligent printing experiences for SMB and Enterprise customers around the world. We are looking for a designer who thrives at the intersection of hardware, software, services, and AI-enabled workflows—someone who can turn complex ecosystems into clear, intuitive, and beautifully crafted end-to-end experiences. This is not a traditional UX role. It is an opportunity to contribute to everything from control panel OS and interface experiences to setup, onboarding, scanning, device management, maintenance, and next-generation AI-driven solutions. You will work with a highly respected global design team, partner with cross-functional teams across software, firmware, program management, and marketing, and help shape products that are visible, widely used, and strategically important to HP. This is a rare opportunity to help shape the future of intelligent experiences in a category used by businesses around the world every day. You will work on meaningful, end-to-end design challenges that span physical devices, embedded interfaces, software, services, and emerging AI-driven workflows—while partnering with a highly respected global team known for strong craft, thoughtful collaboration, and real product impact. The role offers the chance to influence visible experiences at scale, work across disciplines including software, firmware, research, program management, and marketing, and help define how HP brings more intuitive, connected, and intelligent solutions to market. This role is based in HP’s Vancouver, Washington office, a workspace designed to support collaboration, flexibility, and different ways of working. Coverage of HP’s Vancouver expansion described an environment shaped by employee input, with open collaboration areas, flexible conference spaces, strong natural light, sit/stand desks, and shared spaces designed to support both focused work and team connection. It is an exciting setting for a designer who wants to do high-impact work in a visible role while being part of a globally connected organization.
Requirements
- Recommended Bachelor’s or advanced degree in Experience Design, User Experience, Human Factors, Human-Computer Interaction, Product Design, Service Design, Psychology, Social Sciences, or a related field, or equivalent practical experience.
- Typically 5+ years of experience designing end-to-end digital, device, or service experiences, with a strong portfolio demonstrating systems thinking, interaction design, visual design sensitivity, and user-centered problem solving.
- Experience working across product ecosystems that may include hardware, embedded or device interfaces, software, setup flows, management tools, or service journeys is a plus.
- Experience designing for or with AI-powered products, services, or workflows—and curiosity about how emerging AI tools can support the design process—is a plus.
- Ability to work effectively with cross-functional teams, communicate design rationale clearly, and navigate ambiguity in fast-evolving product environments.
- End-to-end experience design across hardware, software, services, and connected ecosystems
- Experience strategy, journey mapping, information architecture, and systems thinking
- Interaction design, prototyping, user flows, and usability best practices
- Strong visual design judgment and attention to craft, consistency, and brand alignment
- Qualitative and quantitative user research, ethnography, concept validation, and usability testing
- Figma expertise, with working knowledge of collaboration tools such as FigJam and Miro
- Design systems thinking and the ability to create scalable patterns and frameworks
- Comfort working in ambiguity and helping teams shape direction in evolving product spaces
- Familiarity with AI-powered design tools, generative workflows, and designing for AI-driven products and services
- Strong storytelling, communication, and cross-functional collaboration skills
- Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity
Nice To Haves
- Certified User Experience Professional (CUXP)
Responsibilities
- Designs end-to-end user experiences across printer hardware interfaces, control panel operating system and UI, PC and mobile software, setup and onboarding flows, maintenance tools, and partner-facing management solutions.
- Plans and participates in qualitative and quantitative user research, including in-person ethnography, focus groups, usability studies, and concept validation, then translates findings into clear design direction and product recommendations.
- Creates experience strategies, journey maps, flows, prototypes, specifications, and reusable design patterns that improve consistency across products, services, and touchpoints.
- Partners closely with software, firmware, program management, product marketing, and other HP interface teams to align on experience vision, user needs, technical feasibility, and brand consistency.
- Works closely with engineering teams to understand constraints, shape feasible solutions, make thoughtful tradeoffs, and deliver detailed design guidance from concept through implementation.
- Works with designers and cross-functional partners across global teams to deliver high-quality, holistic experiences for complex programs and product portfolios.
- Raises the quality of visual design across interfaces by working with design systems and adjacent HP teams to ensure clarity, consistency, and alignment with brand standards.
- Contributes to product discussions, reviews, and presentations with stakeholders across the organization.
- Shares ideas, contributes to team learning, and supports strong experience design practices across the organization.
- Thrives in evolving, ambiguous environments where AI capabilities, user expectations, and design best practices are changing rapidly.
- Brings familiarity with AI-powered design tools and workflows, including generative design and prototyping assistants, and is excited to design for AI-driven products and services while experimenting with new capabilities.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
