Senior Universal Banker - Byram, MS

BankPlus•Byram, MS

About The Position

At BankPlus, the Senior Universal Banker builds and strengthens customer relationships by providing excellent service, assessing customer needs, and recommending appropriate bank products and services. The role processes relationship banker transactions and serves as a concierge for the branch. It also supervises and mentors staff, supports Universal Banker rotation, and requires extensive knowledge of banking products. The position serves customers with deposit, loan, cash management, and digital banking needs; processes a variety of account and payment transactions; and supports branch marketing, referrals, and community activities. The banker maintains knowledge of BankPlus products, services, policies, procedures, and applicable regulatory requirements, completes compliance training, and follows the Bank’s standards of conduct. Other duties may be assigned as requested. Work outside regular business hours may be necessary.

Requirements

Four or more years of similar experience.
At least two years of banking and cash handling experience.
At least two years of management experience.
General computer and typing experience, including Microsoft Office Suite (Excel, Word, and Outlook).
Excellent verbal and written communication skills.
Ability to handle multiple tasks.
Ability to work outside regular business hours when deemed necessary.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as a branch concierge, providing helpful customer service to internal and external customers.
Maintain strong working relationships and project a positive, professional image of BankPlus.
Mentor and supervise Universal Bankers and ensure that the Universal Banker rotation is in place and ongoing.
Serve as an expert in loan, deposit, and cash management products.
Accurately and efficiently process relationship banker transactions, including official checks, collection items, and transactions not handled through the ITM, according to BankPlus procedures.
Assist and educate customers in using the ITM for daily transactions when necessary.
Balance and maintain ITMs and cash recyclers accurately as needed.
Generate, approve, and service a personal loan portfolio in line with the branch market and customer needs.
Open deposit accounts and complete account servicing transactions as requested.
Educate customers about emerging bank technology and digital solutions, including mobile and online banking.
Assess customer needs and sell or cross-sell bank products to new and existing customers, explaining product features and benefits.
Interview loan applicants, ensure accurate completion of consumer loan applications, including CreditPlus loans, and accept customer paperwork for loan products.
Process check orders as requested by customers.
Close customer accounts according to established Bank procedures.
Process wire transfer requests, issue stop payments, and process ACH returns.
Assist customers requesting access to safe deposit boxes.
Support BankPlus marketing efforts, including volunteer support and outside customer calls.
Participate in the High-Rewards Connections Program and make referrals to the Mortgage Center and Wealth Management.
Participate in community activities that may generate new customer leads.
Maintain knowledge of Bank products, services, policies, procedures, and relevant regulatory requirements, including the Bank Secrecy Act, Privacy Act, Fair Lending Act, and Regulation E.
Complete required compliance training and adhere to the Bank’s standard of conduct.
Perform other duties as requested.